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If the auger on your Non-WiFIRE grill isn't turning or spinning, please follow the steps below to determine the problem's source.

  1. Check your power source.
    1. Plug in your grill. The controller should light up.
    2. Check the outdoor outlet to ensure it works.
    3. If the grill does not have power, see Non-WiFIRE Grill Power Issues or call Customer Support.

  2. See if the auger motor pin is in place.
    1. See Auger Motor Pin to learn what an auger pin is and where to find it.
    2. If the auger pin is missing, check the hopper and jiggle the grill to see if it is loose inside the grill.
      1. Check the area around the grill to ensure the auger pin did not drop or fall out during assembly.​​​​​​​
    3. If you can't find the auger pin, call Customer Support.

  3. Check the auger.
    1. On a cool grill, remove the grates, drip pan, heat baffle/shield, and hopper shell to be able to see the auger parts.
    2. Manually rotate the auger. If the auger has pellets stuck inside the auger shaft and shows difficulty turning, it may be jammed.
    3. Check Clearing an Auger Jam in a Non-WiFIRE Grill to clear an auger jam for your grill or call Customer Support.

  4. Check the auger motor for damage.
    1. Inspect the auger motor for any damage, such as cracks or visibly broken spots.
    2. If it's damaged or broken, call Customer Support for further assistance.

    3. Additionally, you can purchase a new auger motor on

  5. Check your hot rod.

    • With the grill still on and set to SMOKE, hold your hand over the firepot without touching it and check if you feel heat radiating from it. If you feel heat, move on to check the fan. If you do not feel heat, try the steps below:

      1. Unscrew the controller from the front of the hopper.
      2. Disconnect and then reconnect connection for the purple and white wires.
      3. Turn the grill on and let it run for 5 min to check if it starts working (pellets in the firepot should start to smoke).
      4. If the hot rod still does not heat up, please contact Customer Service.

If you have any questions, please contact our Customer Support