Spend more time grilling and less time trying to connect to your home WiFi network.
We want to make sure your Traeger grill is working at its best. To that end, we are offering customers access to an app called RouteThis Helps, which can help diagnose and fix network issues.
When should I use Traeger's WiFi self-help app?
- WiFIRE Setup Issues
- Low Signal Strength
- Intermittent Connectivity
How to Use the WiFi Self-Help App
- Download the RouteThis Helps app for iOS or Android.
- Open the app and tap, BEGIN.
- Enter the code, TRGR.
- When prompted, accept the Location and Local Network permissions.
- Ensure your phone is connected to the network you want to diagnose.
- Select the option that best describes 'What are you having trouble with': Device Setup, Device Performance or Other
- Stand next to your grill and tap, I'm there.
- Keep the app open during the 4-phase scan.
- Click on 'REVIEW' and 'HOW TO FIX' on each card to expand and view summaries and recommendations for resolving the issues.
Using RouteThis to View Your WiFi Range
RouteThis will allow you to analyze the WiFi signal strength in their home easily, pinpointing weak zones or dead spots, and finding the optimal spot for your grill.
To begin the scan, simply choose 'WiFi Coverage' in the app.
How Does Traeger's WiFi Self-Help App Work?
RouteThis Helps connects to your WiFIRE-enabled Traeger's WiFi network, analyzing it from the same location as your grill.
During the scan, the app identifies factors like signal strength, firewalls, and mesh routers that could affect your grill's connection. It provides helpful suggestions to enhance your connection and successfully pair your grill.
Still Need Help?
Our support team is available by phone, or you can chat with us online using the "Support Chat" option on the right side of this web browser.