Troubleshooting – Traeger Support

English (US)

Need help connecting your grill? Have questions about the Traeger app or your WiFIRE Controller?

Grill Won't Connect/Pair

Did you come across an obstacle while trying to pair your grill?

Grill Disconnected

Was your grill once connected and now no longer? Are you trying to pair your grill to a new WiFi network?

APPLE WATCH NOTIFICATIONS

The Traeger Apple Watch App has four specific error messages. Learn what they mean and how to resolve them. OH NO! ...

Error Messages & Notifications

Resolution steps to the error messages and push notifications you may get on your grill's controller or in the Traeger app.

TIMBERLINE ERRORS & NOTIFICATIONS

Click here to find out what caused your notification or error and how to resolve it.

Let's resolve that error code that just popped up on your controller.

WiFIRE Grill Notifications & Errors

Did you get a specific notification or error message on your WiFIRE-enabled grill or mobile device?

Temperature Management

Learn how to resolve any temperature management issues on your grill.

Temperature Management

Troubleshoot issues involving temperature--everything from grill not getting up to temp to running too hot.

WiFIRE Grill Temperature Management

Is your connected grill running too hot or too cold? Let's see what we can do to regulate your temperature.

Ignition & Power

Resolve scenarios like what to do when your grill won't ignite or won't turn on.

WiFIRE Grill Power & Ignition

Grill not turning on or pellets not igniting? Let us help you understand what makes your grill run.

AC Ignition & Power

Having trouble getting your grill to turn on or ignite? We've got you covered here.

Accessories Troubleshooting

Running into issues with one of your grill's accessories? From induction cooktops to meat probes, we'll get you settled.

TROUBLESHOOTING AN INDUCTION COOKTOP

This article covers troubleshooting steps for common issues you may experience when using your induction cooktop. COO...

Fire, Smoke, Grease & Ash

How to handle a grill fire and setting proper smoke expectations.

TIMBERLINE: ASH

Let's set expectations on how much ash is normal in our new Timberline grills and what to do if you feel your grill i...

SMOKE COMING OUT OF AC TIMBERLINE BARREL

What to do if smoke is coming out from under your AC Timberline grill's barrel. APPLICABLE GRILL LINE/MODELS Timberl...

EXCESSIVE AMOUNT OF ASH

Information on excessive amounts of ash. NORMAL AMOUNT OF ASH Ash is normal in pellet grills because you are burnin...

Ash Getting on Food

Traeger Grills are designed to circulate smoke effectively without causing ash residue on your food, so finding ash o...

NOT ENOUGH SMOKE

Many people think of a thick, billowing, white smoke when they think of smoking meat -- this is NOT the type of smoke...

Have you noticed grease leaking from your grill aside from the usual grease feeding into the grease bucket? Your gril...

Auger & Pellets

Issues that you may encounter with your auger, which feeds pellets from the hopper into the firepot.

D2 AUGER & AUGER MOTOR

This article will review augers and auger motors in D2 WiFIRE grills. WHAT IS AN AUGER? An auger is a rotating meta...

RUNNING OUT OF PELLETS

This article explains what to do if you run out of pellets during your cook as well as common pellet sensor errors an...

AUGER SPINNING BACKWARD

On the rare occasion that your Traeger grill's auger begins to spin backward, please contact Customer Service.

AUGER NOT TURNING

If the auger on your Non-WiFIRE grill isn't turning or spinning, please follow the steps below to determine the probl...

AUGER CONTINUOUSLY FEEDING PELLETS

Here you will find an explanation and troubleshooting for an overflowing firepot and an auger continuing to feed duri...

CLEARING AN AUGER JAM IN AN AC GRILL

If you experience a jam in your auger on any AC grill, please follow the steps below. If you have an AC Timberline 85...

Culinary Troubleshooting

Need help with the culinary side of things? We'll help you get that barbecue guest worthy.

MEAT TEMPERATURE STOPPED RISING

What to do when your meat's temperature has stalled. Have you ever been cooking a large piece of meat (usually briske...

Noises & Smells

Hear an unusual noise? Notice an out-of-the-ordinary smell? Let's find the source!

Whether you're new to the Traegerhood or a seasoned griller, you may not know which grill sounds are normal. We're he...

Do you hear a clicking sound coming from your grill? Let's figure out what's going on. SLOW CLICKING If you hear a...

SMELLS LIKE BURNING PLASTIC

Although this rarely happens, the smell of burning plastic or an electrical fire coming from your Traeger grill can b...

Cosmetic Damage

What you can do when you find cosmetic damage on your grill.

TIMBERLINE DISCOLORING PARTS

IS DISCOLORATION NORMAL? Traeger grills are made of metal that are exposed to high heat. High heat naturally discolor...

If your Traeger grill's lid isn't completely closing, we're here to help. LID GAP Your grill's lid should sit flus...

COSMETIC DAMAGE

On the rare occasion that your Traeger grill has cosmetic damage, we're here to help. COSMETIC DAMAGE Cosmetic dama...