This article explains what to do if your grill's auger is rotating backward.
A properly functioning auger should turn toward the front of the grill (clockwise).
Symptoms
- Auger turns in reverse (pellets move away from firepot)
- Priming fails or pellets back out of the auger tube
What to Do
Select the corresponding grill type below for your next steps.
Non-WiFIRE Grills
- Turn the grill off and disconnect from power.
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Check Auger Motor Connection
- Remove bottom hopper panel (If applicable. Not all hoppers have a bottom panel)
- Go underneath the hopper and locate the 4 Molex plastic connectors
- Disconnect and reconnect the auger motor (red wiring as seen below) Molex connections.
-
Power Cycle:
- Reconnect power and turn the grill back on.
-
Prime the Auger:
- Initiate auger priming and confirm forward rotation toward the firepot.
- Observe pellets feeding into the firepot.
Expected Result:
Auger rotates forward and pellets feed properly. If successful, the issue is resolved. If issue persists, contact Customer Service.
D2 WiFIRE Grills
- Turn the grill off and disconnect from power.
-
Check Connection to the Controller:
- Remove Controller from the hopper.
- Disconnect and firmly reconnect the auger motor connectors at the back of the controller.
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Check Connectors to the Motor:
- At the auger motor, disconnect and reconnect the motor wires/harness.
- Ensure connectors are fully seated.
- At the auger motor, disconnect and reconnect the motor wires/harness.
-
Power Cycle:
- Reconnect power and turn the grill back on.
-
Prime the Auger:
- Initiate auger priming and confirm forward rotation toward the firepot.
- Observe pellets feeding into the firepot.
Expected Result:
Auger rotates forward and pellets feed properly. If successful, the issue is resolved. If issue persists, contact Customer Service.