Clearing an Auger Jam in a WiFIRE-Enabled Grill

Clearing an Auger Jam on a D2 WiFIRE Grill

Applicable Grills

Steps

Clear an Auger Jam Using the 'CLEAR AUGER' Function

Before Using 'CLEAR AUGER'

1. Empty your hopper, cleaning out debris, dust and swollen pellets.
   In nearly all cases where the CLEAR AUGER function will need to be used, the entire hopper will need to be cleaned out (Most common cause: swollen pellets due to excess moisture).
2. Clean your firepot.
   It is important that when using this function, the Firepot is cleaned properly before and after.

WiFIRE-enabled grills have a feature called CLEAR AUGER, accessed by navigating on your controller to MENU > AUGER > CLEAR AUGER.

When the user runs CLEAR AUGER, the auger turns backward at full speed for ten seconds, pauses for one second, turns forwards for twelve seconds, pauses for one second, and repeats until the user cancels the operation from the menu.

If 'CLEAR AUGER' Doesn't Work

If CLEAR AUGER doesn't successfully clear a jam, proceed to How to Clear an Auger Jam Manually below.

How to Clear an Auger Jam Manually

1. Remove the Auger

1. Remove the lower panel underneath the hopper. This allows access to Auger Motor.
2. Remove the 4 bolts holding the Auger Motor to the grill frame.
3. Loosen the small screw that locates the Auger bushing.
4. Pull Auger, Motor, and Bushing out of the grill.
5. Clean any debris from Auger.

2. Reinstall the Auger

1. Put Bushing, Auger, and Motor back into the grill.
2. Tighten the small screw that locates the Auger bushing.
3. Re-install the 4 bolts holding the Auger Motor to the grill frame.
4. Re-install panel underneath the hopper.

**NOTE: If the bushing is not lined up with the bushing retention screw, the auger gets jammed/pinched in the bushing and won't turn.

Resolving an Auger Jam on a Touchscreen WiFIRE Grill

Applicable Grills

• Timberline 
• Timberline XL 
• Ironwood 
• Ironwood XL 

Steps

1. Check your grill's firmware to make sure it's on the latest version.
2. Ensure the grill is cool and finished with its shutdown cycle.
3. Run a SELF-TEST to ensure there are no disconnects. Follow the steps below:
   1. On the controller display, go to MENU>MAINTENANCE & CARE>SELF-TEST. The test should take about 10 seconds to complete. 
      
      1. If the auger test does not fail, you're good to go!
      2. If the auger test fails, proceed to the next step.
4. Empty the hopper to inspect the auger visually.
   1. If the auger appears to be jammed by pellets or foreign objects, unplug the grill and safely clear the auger. Follow the steps below to do this:
      1. Ensure the grill is unplugged
      2. Remove the hopper access panel
      3. Disconnect and remove the auger motor
      4. Remove the auger bracket
      5. Remove the auger
      6. Ensure the auger tube is clear
      7. Reassemble auger and motor components
5. Re-run the SELF-TEST.
   • If the auger test fails again, contact Customer Support.

How to Clear an Auger Jam on a Woodridge WiFIRE Grill

Applicable Grills

• Woodridge
• Woodridge Pro 
• Woodridge Elite 

Steps

While the Woodridge Series grill does not have a "Prime Auger" function, there is a way to clear any pellets from the auger tube or fill the auger with pellets after running out of them.

1. Make sure the grill is idle and cool.
2. Remove grill grates, drip tray, and heat baffle.
   
3. Make sure the firepot is not full of pellets.
4. With the grill in idle (display showing ---F), press and hold both ignite/shutdown button and the selection dial.
   
5. The auger will begin to move, and the screen will display the auger moving animation.
6. If you are moving fresh pellets to the firepot, continue holding the ignite/shutdown button and the selection dial until pellets begin to fall into the firepot, then release both buttons.
7. If you are clearing pellets from the auger tube, continue holding both buttons until all pellets have exited, then release both buttons.

If the jam is not cleared, proceed with the following steps:

1. Empty the pellets from the hopper.
   
2. Using a shop vac, vacuum out the hopper and the fire pot.
3. Ensuring the grill is unplugged, jostle the auger by hand form the firepot side to try to loosen the jam.
4. Run the manual auger prime function again.