Auger Not Turning

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If the auger on your Non-WiFIRE grill isn't turning or spinning, please follow the steps below to determine the problem's source.

  1. Check your power source.
    1. Plug in your grill. The controller should light up.
    2. Check the outdoor outlet to ensure it works.
    3. If the grill does not have power, see Non-WiFIRE Grill Power Issues or call Customer Support.

  2. See if the auger motor pin is in place.
    1. See Auger Motor Pin to learn what an auger pin is and where to find it.
    2. If the auger pin is missing, check the hopper and jiggle the grill to see if it is loose inside the grill.
      1. Check the area around the grill to ensure the auger pin did not drop or fall out during assembly.​​​​​​​
    3. If you can't find the auger pin, call Customer Support.

  3. Check the auger.
    1. On a cool grill, remove the grates, drip pan, heat baffle/shield, and hopper to see the auger parts.
    2. If the auger has pellets stuck inside the auger shaft and is not turning, it is most likely jammed.
    3. Check Clearing an Auger Jam in a Non-WiFIRE Grill to clear an auger jam for your grill or call Customer Support.

  4. Check the auger motor for damage.
    1. Inspect the auger motor for any damage, such as cracks or visibly broken spots.
    2. If it's damaged or broken, call Customer Support for further assistance.

    3. Additionally, you can purchase a new auger motor on

  5. If no damage is visible, but the auger still will not work, please contact Customer Support for further troubleshooting assistance. 


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