Error: Flame Out Detected

Information on what the "Flame Out" Error means on a Timberline or Ironwood grill and what to do when this occurs.

What This Error Looks Like

When your grill gets a "Flame Out Detected" error, the controller will display the error, and if paired with the Traeger app, the app will push a notification.

Applicable Grills

This error may happen on touchscreen, WiFIRE-enabled grills:

• Timberline 
• Timberline XL 
• Ironwood 
• Ironwood XL 
  
  

What Does the Grill Do when this Message Occurs?

The flame sensor no longer detects a flame in the firepot. The grill will shut down and go into a short cool-down period of 5 minutes.

What Causes the Error/Notification?

• No pellets in the firepot
  • Running out of pellets
• Old firmware or incorrect config version
• Strong wind blowing directly into the downdraft exhaust
  
  

What to Do

1. Check your hopper to make sure you haven't run out of pellets.
2. Confirm your grill's firmware is up to date.
3. Was there strong wind when the error triggered?
   This error can trigger when winds stronger than 30 mph are blowing into the downdraft exhaust for longer than 10 minutes. 
   • If so, the error should clear once restarted. Position the grill so the exhaust is facing toward a wall or at least so the wind is not blowing directly into the downdraft exhaust.
4. Remove your grill grates, drip tray, and heat shield and verify your firepot is installed correctly.
5. Check pellet quantity and quality in the firepot and at the end of the auger tube.
   • No pellets could indicate an auger jam or clumped pellets.
   • Excess pellets could indicate the hot rod not heating. Remove excess pellets before continuing.
   • Dry or crumbling pellets or sawdust will prevent the grill from maintaining flame.
6. Run SELF-TEST to check if all components are responding to the motherboard. 
   • If one of these errors is apparent, address the specified error before moving on.
     
     • Timberline: Fan Not Detected
       
     • Timberline: Auger Not Detected​​​​​​​
     • Timberline: Ignitor Not Recognized​​​​​​​
     • Timberline: Auger Jam Detected
7. Next, Run a full cook cycle to see if any residual errors come up.
   1. If no errors arise: the grill is fine.
   2. If the error persists, continue troubleshooting. 
8. To continue you'll need to remove your hopper service panel. To remove this panel for the first time, you may need to use an impact driver to remove the screws behind the P.A.L rail on your hopper service panel.

9. Once you have your hopper service panel removed:

   1. Manually confirm the auger motor connection is secure and undamaged. 
      1. Remove the hopper service panel and the Smart Combustion cover. 
      2. Disconnect and reconnect the auger motor connection, confirming the connection is secure.
10. Run a SELF-TEST.
    1. On the controller display, go to MENU>MAINTENANCE & CARE>SELF-TEST.   
    2. If no errors arrive during the SELF-TEST, the grill is fine.
    3. If the error still persists: Contact Customer Support.