CONNECTING A TRAEGER TO AN EERO ROUTER

What's in This Article?

Some customers attempting to connect their WiFIRE-enabled Traeger grill with an eero router may experience difficulty pairing successfully because eero routers/boosters are designed specifically for 5GHz devices and Traeger grills are designed to connect via 2.4 GHz networks.

Let's walk through some tips to connect your Traeger grill with an eero router.

  1. Update your WiFi password to be fewer than 38 characters and remove special characters.
  2. Try connecting your grill while in Airplane Mode. 
  3. Make sure your eero software is up to date. 
  4. Turn off eero Advanced Security.
  5. Disable your Apple HomeKit if you have one.
  6. Turn on eero Legacy Mode
  7. Disable your eero's 5GHz frequency.
  8. Create a guest network and pair the grill using the guest network.

CHECK WIFI PASSWORD

Long WiFi passwords containing 38+ characters tend to cause difficulty connecting. Auto-generated passwords often exceed this length. Special characters also can prevent the grill from connecting.

  1. Go to Main Dashboard > Settings > Wifi Password.
  2. You’ll be taken to a field to view/edit your network password.
  3. If your password is longer than 38 characters or if it has special characters (!@#$...), update your password and try to pair again.

CHECK FOR EERO SOFTWARE UPDATES

  1. Open the eero app and navigate to Settings > Software > Updates
  2. If an update is available, the app will prompt you to install the new software version.
  3. Once you finish updating the software, or if there is no update, try to pair your grill again.

TURN OFF ADVANCED SECURITY

eero routers come with a default feature turned on called Advanced Security. This feature blocks malicious sites, botnets, phishing, etc., but it can also prevent smart home devices like your Traeger grill from connecting to the network. 

  1. Open the eero app and tap Discover > eero Secure > Advanced Security.
  2. Toggle Advanced Security to OFF
  3. Try pairing your grill again. 
    • If pairing is successful, you can turn Advanced Security back on without disrupting the grill's connection. 

DISABLE YOUR APPLE HOMEKIT

Apple HomeKits create firewalls that may prevent your Traeger grill from connecting successfully. If you have an Apple HomeKit enabled, disable it temporarily while you connect. You can enable the Apple HomeKit once connected.

TURN ON LEGACY MODE

Legacy Mode is an eero setting that disables WiFi 6 on 2.4 GHz networks.

  1. Open the eero app and tap, Settings > Troubleshooting > My device won’t connect > My device can’t detect WiFi 6.
  2. Find Legacy Mode and toggle the button to ON.

DISABLE 5GHz EERO FREQUENCY

  1. In the eero app, go to Settings > Troubleshooting > My Device Won't Connect.
  2. Tap on, Temporarily pause 5GHz
    • NOTE: Turning off 5 GHz temporarily will only last about 10 minutes.
      • The customer may need to go back into the app to disable it again if troubleshooting for longer than that timeframe.
  3. While 5GHz is disabled, go to Settings > Advanced > Restart Network
  4. While your router is restarting, Power Cycle your grill.
  5. The network will turn back on with 5GHz still disabled, and you should be able to connect your grill successfully.

TRY CONNECTING WITH A GUEST NETWORK

  1. Follow the steps outlined in this eero support article to create an eero guest network.

CONTACT EERO

If, after trying all the above workarounds, your grill still won't connect, contact eero at 1-877-659-2347.

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