Traeger Firmware Not Updating

What's in This Article?

Your Traeger grill should update automatically on its own whenever Traeger releases a new update.

We suggest always leaving your grill in standby mode when not in use so that it can apply updates when you're not using it instead of during the startup or shut down cycles.

Remember that you can still use a grill with older firmware. Updated firmware optimizes your grill’s performance; some WiFIRE features may be unavailable, but you will still be able to use the grill in every other capacity. 

Your grill's firmware can be out of date for a few reasons: 

  • The grill is brand new and there has been an update between manufacture date and assembly date. 
  • The signal strength at the time the update was attempted was too low to complete successfully. 

Your grill will attempt to update automatically up to four times. After the fourth failed attempt the grill will stop trying, and it will not make another attempt until the next update. 

If a grill's firmware does not update on its own, proceed through the following steps:

Step 1: Check Your Grill's Firmware

Let's check if your grill is on the latest firmware. Current firmware versions for each model can be found at https://www.traegergrills.com/status.

  • For WiFIRE grills other than new Timberline grills, contact Customer Support if your firmware version is 02.00.00 or 01.01.04 and older,.

You can find your grill's firmware version in two places: in the Traeger app or on your grill's controller display. 

OPTION 1: FIND YOUR FIRMWARE VERSION IN THE TRAEGER APP

  1. Open the Traeger App.
  2. Tap the grill icon in the middle of the bottom task bar.
    app_taskbarjpeg.jpeg
  3. If you have multiple grills, select which grill you want.
  4. On your grill's dashboard, tap, Settings.
    app_grillsettings.jpeg
  5. Your firmware version is listed next to FIRMWARE.
    app_grillfirmware.jpeg

OPTION 2: FIND THE FIRMWARE VERSION ON THE GRILL'S DISPLAY

To find the firmware version on a Timberline grill, navigate to the ABOUT GRILL menu option.

GEN2 TIMBERLINES D2 WIFIRE GRILLS
  1. Go to your grill's Main Menu
  2. Select, ABOUT GRILL 
  3. See the versions for DISPLAY and SOFTWARE

update_firmware-controller.png

  1. Select, MENU
  2. Select, ABOUT GRILL
  3. See the number next to, FIRMWARE

 

Step 2: Check for Grill Notifications

Your grill will often notify you if something is wrong. Does your grill's controller show either of the following messages?

NOTIFICATION DESCRIPTION RESOLUTION
Downloading Files This usually only happens during the initial pairing process after the connection between your device and your grill is established. The grill gets stuck on a message saying, "Downloading Files," before the pairing process completes. 
  1. If grill is visible on app, select REMOVE GRILL
  2. On controller, go to MENU > WIFI INFORMATION.
  3. Select, Forget Network
  4. Power cycle the grill, making sure it is off for at least 10 seconds before powering on. 
Update in Progress

Your grill will display, "Update in Progress," as it updates. The time it takes to update your firmware depends on the size of the update and the strength of your WiFi connection.

Getting stuck on this screen is very rare.

  1. Power Cycle the grill.
  2. In some cases, the controller may be stuck permanently (bricked). If stuck, continue troubleshooting and replace the controller if additional steps do not work.

 

 Step 3: Verify Your Grill is Connected to WiFi

Make sure your grill is connected to WiFi.

On your grill's controller, navigate to MENU > WIFIRE CONNECTIVITY > ABOUT GRILL > WIFIRE CONNECTIVITY. Your WiFi network should be listed. 

If your grill is not connected to your home WiFi network, forget the existing network if there is one, and proceed to connect your grill to WiFi

Once connected, leave your grill in standby mode (the power switch is in the ON position, but the grill is not running) for a few hours or overnight. 

Step 4: Use our WiFi Self-Help App to Find Network Issues

Traeger has partnered with RouteThis Helps to create a custom WiFi diagnostics app that will analyze your home network and find ways to improve your grill's connection.

If the grill still won't update, give our Customer Support a call and we'll be happy to help get your grill updated!

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