Controller Knob Not Adjusting Temperature Correctly

What's in This Article?

What to do If your grill’s temperature jumps up or down when you turn the controller knob or does not adjust properly.

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Before You Start


Symptoms

  • Temperature jumps up/down when turning the knob.
  • Adjustments don’t match the direction you’re turning.
What to Do- Accordion

What to Do

Step 1: Power Cycle

Turn off and unplug your grill.
Flip the power switch to the on position/press the power button to the on position.
Wait 30 seconds.
Flip the power switch to the off position/press the power button.
Plug in and turn on the grill.
If the knob works now, success!
If not, proceed to Step 2.

Step 2: Check the Knob

Pull the knob straight off.
Look for dirt, grease, or smoke buildup.
Clean if needed, reinstall, and power cycle again.
If the issue persists, go to Step 3.

Step 3: Update Firmware

Make sure your grill has the latest firmware.
Update and test again.

Step 4: Controller Check
If the temperature still does not adjust as expected the controller is defective. Contact Customer Service
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