Controller Turns off when Pressing IGNITE

4. Check Power Indicators & Connections

Now that we have ruled out a faulty outlet, let's check for any disconnected or damaged power components. 

1. Ensure the power cord is undamaged and fully plugged in and secured into the power strip on the back of the grill.
   • If the power cord is damaged, replace the power cord.
   • If power cord is power cord is undamaged, continue.
2. Remove the Hopper Access Panel 
   • Pro Tip: If the customer is struggling to get to the screws behind the P.A.L rail, use a wrench to remove the P.A.L rail.
3. Check the Display Smart Combustion Harness connection to the Controller Display. The tab should be on top. If incorrect, disconnect and reconnect correctly.
   
4. Ignite the grill.
   • If the controller does not shut off when pressing ignite. Success!
   • If the controller does shut off, remove the Smart Combustion cover and move to step 5.

5. Verify all 5 power connections (circled in image below) are securely in place. Have the customer either push all connections in to ensure a secure connection or have them disconnect and reconnect them.
   

6. Make sure the Motherboard LED is illuminated.

   LED not Lit: Continue diagnosing using steps in Not Getting Power. LED Lit (steady): Continue. LED Lit (pulsing): Continue. Pulsing may indicate a power issue or firmware rebooting. This is occasionally accompanied with a faint, clicking sound coming from the motherboard.

5. Identify which Components Are Shorting out the Display

Now that we've confirmed the grill is getting power, let's use process of elimination to determine which part is preventing the Display from turning on -- it is likely that a part is shorting out the Display.

5.1. Remove Grill Component Connections

The Motherboard has labels inscribed next to each connection. Don't worry about mixing up wires: each connection is unique and will fit only in its intended connection. Some customers like to label the wire harnesses using masking tape.

1. Turn off the grill.

2. Disconnect the following connections from the Motherboard:
   

   SMART COMB: Connects to the Smart Combustion Harness, which splits to connect to the Lid Sensor & Light and the Flame Sensor (located on the Hot Rod Service Panel). There is also a third split that is not connected to anything. It was originally intended to connect to a Grease Sensor, which was removed prior to production. Early models may say GREASE instead of SMART COMB on the Motherboard. Newer models will not have this split or will have it zip tied with the rest of the wiring harnesses.

   AUGER: Connects directly to the Auger Motor FAN: Connects directly to the Induction Fan PELLET: Connects to the Pellet Sensor Harness, which connects to the Pellet Sensor. TEMP: Connects directly to the Thermocouple AC IGN: Connects to the AC Ignitor Harness, which connects directly to the Hot Rod (Located on the Hot Rod Service Panel).

3. Once all components are disconnected, turn the grill back on.

   • With all the components disconnected, the Display should turn on.

   • Display doesn't turn on: If the Display does not turn on and you have verified the grill is getting power, the Display is failing. Reach out to Customer Service.

5.2. Identify which Components Are Shorting out the Display

Now that the display is back on, let's test each component. The Display will turn off once the faulty component reconnects. 

If a connection turns off the Display, disconnect the part and continue through the remaining connections to make sure no other parts are also preventing the Display from turning on. There is no need to power cycle between component checks.

1. Connect the AC Ignitor Harness to the AC IGN Motherboard connection. 
   This will check if the AC Ignitor Harness or the Hot Rod is shorting out the Display.
   

   • Display stays on: Continue.

   • Display turns off: The Hot Rod or the AC Ignitor Harness is shorting out the Display.

     • Reach out to Customer Service.

2. Connect the Smart Combustion Harness to the SMART COMB Motherboard connection. 
   This checks if the Flame Sensor is shorting out the Display.
   

   • Display stays on: Continue.

   • Display turns off: The Flame Sensor or the Smart Combustion Harness is shorting out the Display.

     1. Reach out to Customer Service.

3. Connect the Lid Sensor & Light to the Smart Combustion Harness
   This is the connection between the green|red|yellow|black wire harness and the top Lid Sensor & Light wire harness and will check if the Lid Sensor & Light is shorting out the Display.
   

   • Display stays on: Continue.

   • Display turns off: The Lid Sensor & Light is shorting out the Display.

     1. Reach out to Customer Service.

4. Connect the Lid Sensor & Light to the Display Smart Combustion Harness
   This is the connection between the red|blue|black wire harness and the bottom Lid Sensor & Light wire harness.
   This, like the previous step, provides an additional check if the Lid Sensor & Light is shorting out the Display.
   

   1. Display stays on: Continue.

   2. Display turns off: The Lid Sensor & Light is shorting out the Display.

      1. Reach out to Customer Service.

5. Connect the Auxiliary Fan wire harness to the Display Smart Combustion Harness.
   This will check if the Auxiliary Fan is shorting out the Display.
   

   1. Display stays on: Continue.

   2. Display turns off: The Auxiliary Fan is shorting out the Display.

      1. Reach out to Customer Service.

6. Connect the Auger Motor's wiring harness to the AUGER Motherboard connection. 
   This will check if the Auger Motor is shorting out the Display.
   

   • Display stays on: Continue.

   • Display turns off: The Auger Motor is shorting out the Display.

     1. Reach out to Customer Service.

7. Connect the Induction Fan's wiring harness to the FAN Motherboard connection.
   This will check if the Induction Fan is shorting out the Display.
   

   • Display stays on: Continue.

   • Display turns off: The Induction Fan is shorting out the Display.

     1. Reach out to Customer Service.

8. Connect the Pellet Sensor Wiring Harness to the PELLET Motherboard connection. 
   This will check if the Pellet Sensor is shorting out the Display.
   

   • Display stays on: Continue.

   • Display turns off: The Pellet Sensor is shorting out the Display.

     1. Reach out to Customer Service.

9. Connect the Thermocouple to the TEMP Motherboard connection. 
   This will check if the Thermocouple is shorting out the Display.
   

   • Display stays on: Continue.

   • Display turns off: The Thermocouple is shorting out the Display.

     1. Reach out to Customer Service.

4. Check Power Source/Components

The troubleshooting within this step will help you verify which power source may be causing the display to not turn on.

1. Check the Power Cord
   1. Ensure the cord is undamaged and is fully plugged in.
   2. If using an extension cord, plug the grill directly into the outlet.
      • If the grill still does not turn on, continue. If it does turn on, the extension cord is at fault.
2. Check the Power Brick Light: Plug in the grill and see if the power brick light is illuminated.

   • To view the power brick, remove the side or bottom panel (depending on the model).

     D2 IRONWOOD & TIMBERLINE	PRO, CENTURY & SILVERTON

   • If the LED is Off: Reach out to Customer Service.
   • If the LED is Flickering: Contact Customer Support.
   • If the LED is On: The grill is getting power, continue troubleshooting.
3. Check the Rocker (Power) Switch
   Flip the rocker switch on the back of the grill and see if it lights up.
   • If the Switch Lights Up: Proceed to 6. Find the Grill Component Shorting out the Controller.
   • If the Switch Flickers: Reach out to Customer Service.
   • If the Switch Does Not Light Up:
     1. Unscrew the controller from the hopper and carefully pull the controller from the hopper.
     2. Find the Power Source connection and look for damage on those wires such as scorch marks or cut wires.
        
        • If there is damage, contact Customer Support for more assistance.
     3. Wiggle the power source connection. If the rocker switch light flickers, reach out to Customer Service.
     4. Turn off and unplug the grill.
     5. Disconnect and reconnect the power source connection on the back of the controller.
     6. Plug in the grill and flip the rocker switch.
        • If the rocker switch still does not light up, contact Customer Support.
        • If the rocker switch lights up and the controller still does not turn on, reach out to Customer Service.
4. Power Brick LED & Rocker Switch Light Flickering
   • If after following steps 1-3 in this section, the light on rocker switch and the power brick are both flickering, reach out to Customer Service for assistance.

5. Check the Hot Rod.

1. Turn off and unplug the grill.
2. If you have not already done so, unscrew the controller from the hopper. Carefully pull out the controller from the hopper.
3. Remove the controller and unplug the hot rod.
4. With the hot rod disconnected, restart the grill and press ignite.
   1. If the controller turns off, contact Customer Support.
   2. If the controller does not turn off:
      1. Turn off and unplug the grill.
      2. Restart the grill and connect the hotrod and press ignite again.
      3. If the controller continues to turn off, reach out to Customer Support for more help.

6. Find the Grill Component Shorting out the Controller

The goal here is to disconnect each component connection to see if the controller turns on when the component is disconnected. Keep in mind that disconnecting the grills components connection to the controller may generate an error. Clear or move past the error to test each individual component.

1. Turn off and unplug the grill.
2. Disconnect the Hot Rod, Auger Motor, Induction Fan and Thermocouple. If applicable, disconnect the Timberline WiFi Antenna and the Pellet Sensor.
   
3. Plug in the grill and turn it on.
   • If the controller does not turn on with everything disconnected, contact Customer Support.
4. Turn off and unplug the grill.
5. Go through the following steps for each connection on the back of the controller, starting with the hot rod and the pellet sensor: 
   1. Connect a component into its spot on the back of the controller.
   2. Plug in and turn on the grill and attempt to wake the controller.
      • If the controller does not turn on, the component is shorting out the controller:
        1. Replace the part you just connected.
        2. Turn off and unplug the grill.
        3. Disconnect the faulty part and repeat with the next connection to make sure no other part is also shorting out the controller.
      • If the controller turns on, the component is fine:
        1. Turn off and unplug the grill.
        2. Keep the component connected and repeat with the next connection.
6. Reach out to Customer Support to assist in advising on any replacement that may need to be made.