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Controller Turns off when Pressing IGNITE

  • Updated

What's in This Article?

What to do if a grill's controller turns off when pressing IGNITE.

 

Symptoms

The customer presses the IGNITE button and the controller turns off instead of initiating the grill's ignition sequence. 

Applicable Grills: All WiFIRE-enabled grills.

Causes

  • Old firmware
  • Device type not set in Salesforce
  • Bad outlet
  • Wiring disconnection or damage
  • Part failure

What to Do

1. Go through Preliminary Checks.

  1. Confirm the grill is on the current firmware version and has the correct config version.

2. Check the Outlet.

  1. If the outlet a GFI/GFCI outlet, make sure it hasn't tripped by pressing the middle button.
  2. Plug another appliance into the outlet (e.g. toaster, blow dryer, etc. Something pulling at least 300W--a phone charger is not strong enough).
    • If there is no power, try another outlet, have the customer see if their circuit breaker tripped, or have the customer consult an electrician for that outlet. 

3. Power Cycle the Grill.

  1. After power cycling the grill set the grill to the desired temperature and press ignite.
    • If the controller remains powered on, allow the grill to get to set temperature to ensure the customer is set to start grilling.
    • If the controller powers off after pressing ignite move to the following steps to determine what may be causing the grill to shut off. 

4a. Touchscreen Grills: Check Power Source/Components.

  1. Go through steps outlined in Not Getting Power - Touchscreen Grills to confirm that the grill is getting power and finish diagnosing this issue.

4b. WiFIRE/D2 Grills: Check the Power Source/Components.

The troubleshooting within this step will help you verify which power source may be causing the display to not turn on.

  1. Check the Power Cord
    1. Ensure the cord is undamaged and is fully plugged in.
    2. If using an extension cord, plug the grill directly into the outlet.
      • If the grill still does not turn on, continue. If it does turn on, the extension cord is at fault.
  2. Check the Power Brick Light: Plug in the grill and see if the power brick light is illuminated.
    • To view the power brick, remove the side or bottom panel (depending on the model).
      D2 IRONWOOD & TIMBERLINE PRO, CENTURY & SILVERTON

       

      Look into the underside hopper to locate the power brick LED light at the top left of the brick.

      • The green LED (even when dull) indicates the power brick is working.
      • If the power brick is not receiving power, there will be no indication of a green light.
      • During a bright day, it may be difficult to tell if the light is on or off.

       

      d2_power-brick_light.jpeg

      Look up from the ground into the underside of the hopper and look for a small green light near the top of the power brick.

      • The green LED (even when dull) indicates the power brick is working.
      • If the power brick is not receiving power, there will be no indication of a green light.
      • The customer may need to remove the brick from the holder to check the light.
      • During a bright day, it may be difficult to tell if the light is on or off.

       

      d2_power-brick_light2.jpeg
    • If the LED is Off: Reach out to Customer Service.
    • If the LED is Flickering: Contact Customer Support.
    •  If the LED is On: The grill is getting power, continue troubleshooting.
  3. Check the Rocker (Power) Switch
    Flip the rocker switch on the back of the grill and see if it lights up.
    • If the Switch Lights Up: Proceed to 6. Find the Grill Component Shorting out the Controller.
    • If the Switch Flickers: Reach out to Customer Service.
    • If the Switch Does Not Light Up:
      1. Unscrew the controller from the hopper and carefully pull the controller from the hopper.
      2. Find the Power Source connection and look for damage on those wires such as scorch marks or cut wires.
        d2 wiring.png
      3. Wiggle the power source connection. If the rocker switch light flickers, reach out to Customer Service.
      4. Turn off and unplug the grill.
      5. Disconnect and reconnect the power source connection on the back of the controller.
      6. Plug in the grill and flip the rocker switch.
        • If the rocker switch still does not light up, contact Customer Support.
        • If the rocker switch lights up and the controller still does not turn on, reach out to Customer Service.
  4.  Power Brick LED & Rocker Switch Light Flickering
    • If after following steps 1-3 in this section, the light on rocker switch and the power brick are both flickering, reach out to Customer Service for assistance.

5. Check the Hot Rod.

  1. Turn off and unplug the grill.
  2. If you have not already done so, unscrew the controller from the hopper. Carefully pull out the controller from the hopper.
  3. Remove the controller and unplug the hot rod.
  4. Loupe Favicon.png With the hot rod disconnected, restart the grill and press ignite.
    1. If the controller turns off, contact Customer Support.
    2. If the controller does not turn off:
      1. Turn off and unplug the grill.
      2. Restart the grill and connect the hotrod and press ignite again.
      3. If the controller continues to turn off, reach out to Customer Support for more help.

6. Find the Grill Component Shorting out the Controller

The goal here is to disconnect each component connection to see if the controller turns on when the component is disconnected. Keep in mind that disconnecting the grills components connection to the controller may generate an error. Clear or move past the error to test each individual component.

  1. Turn off and unplug the grill.
  2. Disconnect the Hot Rod, Auger Motor, Induction Fan and Thermocouple. If applicable, disconnect the Timberline WiFi Antenna and the Pellet Sensor.
    d2 wiring.png

  3.  Plug in and turn on the grill. The controller should turn on. 

    • If the controller does not turn on with everything disconnected, contact Customer Support.
  4. Turn off and unplug the grill.
  5.  Go through the following steps for each connection on the back of the controller, starting with the hot rod and the pellet sensor: 
    1.  Connect a component into its spot on the back of the controller. 
    2. Plug in and turn on the grill and attempt to wake the controller. 
      • If the controller does not turn on, the component is shorting out the controller:
        1. Replace the part you just connected. 
        2. Turn off and unplug the grill. 
        3. Disconnect the faulty part and repeat with the next connection to make sure no other part is also shorting out the controller. 
      • If the controller turns on, the component is fine:
        1. Turn off and unplug the grill. 
        2. Keep the component connected and repeat with the next connection.
  6. Reach out to Customer Support to assist in advising on any replacement that may need to be made.
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