Steps to take when controller knob is not making the selections on the controller.
Related Articles: Replacing a Controller Knob
On a rare occasion you may experience the controller knob becoming unresponsive. The most common reason for this occurring would be due to a broken knob or buildup preventing the knob from functioning properly and making selections. Take the steps below to resolve a customer concern if a controller knob is not making selections on a controller.
WiFIRE Controller
- Remove knob by pulling knob toward you.
- Once removed check the back for damage or dirt/smoke build up.
- If the back of the knob is broken preventing it from effectively turning, you will need a new controller knob. Contact customer support for more assistance.
- If the knob has buildup clean the knob and place it back onto the controller to see if that resolves.
- If the controller knob is not broken or dirty yet you still cannot maneuver through the menu options, reach out to our support team.
Touchscreen Controller
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- Remove knob by pulling knob toward you.
- Once removed check the back for damage or dirt/smoke build up.
- If the back of the knob is broken preventing it from turning and making selections,
- you will need a new controller knob. Contact customer support for more assistance.
- If the knob has buildup, ask the customer to clean the knob and place it back onto the controller to see if that resolves.
- If the controller knob is not broken or dirty yet you still cannot maneuver through the menu options, move to step 4.
- Is the controller display responsive?
- Yes: Move to step 5.
- No: See Touchscreen Controller Display not Responsive (Frozen)
- Check if the grill is on current firmware version and has the correct config version.
- If Firmware, Display and Config are up to date, contact customer service.
- If Firmware, Display and Config are not current, update to latest version