WiFIRE Controller Display Issues

Your WiFIRE controller display is your view into the workings of your D2 grill. This article will cover some common issues you may experience with your display and how to troubleshoot them.

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Black, Blank, Dark, Or Lines On Screen

If the display ever appears blank or is difficult to see in existing lighting, adjust the display's contrast.

This is often confused with the controller not turning on at all. If the controller is on and just difficult to see, proceed here. If it's not turning on at all, see:

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Contrast issues generally occur in cold weather. If contrast adjustment does not resolve, Replace the controller.

If the screen is too dark to see where you're navigating, follow these steps:

1. Press MENU.
2. Turn the knob 5 clicks to the right to get to SETTINGS.
3. Turn 1 click to the right to get to CONTRAST.
4. Then click the knob left for darker and right for lighter.
   
   

Flickering Screen

A flickering screen is usually indicative of a poor connection somewhere on the controller.

1. First, check the wiring connections on the back of the controller. 
   1. Turn off and unplug the grill.
   2. Remove the four screws that hold the controller in place.
   3. Disconnect and reconnect all wiring connections.
      
2. Plug in and power on the grill. Power on the controller and see if the screen continues to flicker. 
3. If flickering continues after confirming wiring connections are secure, replace the controller and the power cord.
   
   

Fading Pixels

Pixel fading may be a response to colder weather--lower ambient temperatures can often dim the display. Pixel fading can also be caused by ESD (electro-static discharge). For example, if a grill is on a vinyl or non-wood deck that could generate static electricity, the static can translate to the controller when touched.

• If the grill is on a vinyl or non-wood deck, consider moving the grill to a different location.
• Power cycle your grill by turning off > unplug > plug in > turn on the grill.
• Ensure contrast settings are adjusted.
  
  

Other Display Issues

If you are receiving one of the following issues, contact Customer Support.

• The grill components are turning on, but the digital display does not.
• The digital display only shows 3 dashes (---).
• Error codes are stuck on the display, even after unplugging the grill.
• If the controller screen remains black after adjusting the contrast.