This article reviews why a Bad Probe Error occurs and how to fix it on Traeger pellet grills featuring WiFIRE technology.
What Does the App Show when this Message Occurs?
What Does the Grill Do when this Message Occurs?
The grill continues to cook but cannot use the faulty wired meat probe.
What Causes the Error/Notification?
A short circuit is detected in one of the wired meat probes.
NOTE: A short-circuit is not the only way a wired meat probe can become faulty, but it is currently the only fault condition reported as a “Bad Probe.”
What to Do
If your grill and or app is showing a bad probe alert, select your grill below for next steps.
Bad Probe Error with no Probe Plugged In
On rare occasions you may see the bad probe error even when the probe is not plugged in. This occurs when there is a shortage in the probe jack. If after clearing notifications, the error continues without a probe inserted into the jack, contact customer service.
What to Do for a Bad Probe Error on a D2 WiFIRE Grill
D2 WiFIRE Grills
Steps
- Check your grill's firmware to make sure it's on the current version.
- Unplug the meat probe and plug it back in.
- Make sure the meat probe is pushed in all the way; the jack should be flush with the port.
- The grill will beep, letting you know that the probe has been inserted.
- Make sure the meat probe is pushed in all the way; the jack should be flush with the port.
- If the error continues, Clear Notifications.
- Menu > Settings > Clear Notifications.
-
Calibrate the probe.
- Menu > Settings > Probe Calibration
- If unable to calibrate or if calibrating does not resolve the error, replace the meat probe.
- Contact Customer Support with any additional questions or to troubleshoot further and see if you can utilize your grill's warranty.
Resolving a Bad Probe Error on a Touchscreen WiFIRE Grill
Applicable Grills
Steps
- Check your grill's firmware to make sure it's on the current version.
- Replace the meat probe.
- Contact Customer Support with any additional questions or to troubleshoot further and see if you can utilize your grill's warranty.
Take These Steps to solve ER05 on a Woodridge WiFIRE Grill
Applicable Grills
Steps
- Start by ensuring the meat probe is pushed into the controller all the way.
- If the meat probe was inserted into the controller all the way, proceed with the following steps:
- Plug both meat probes into the probe jacks on the controller.
- Switch the probes in the probe jacks.
- Look to see if the error is following the meat probe.
- If it is following the meat probe, replace the probe
- If the error appears no matter which probe is plugged into the probe jack, check the wiring for the probe jacks on the back of the controller:
- Turn off and unplug the grill from power.
- Open the hopper lid and remove the x2 screws from the controller trim, keeping the controller installed in the trim.
- Remove x2 screws from the lower portion of the controller trim at the front of the grill.
- Carefully lift up the controller and trim belt,
- Check the connection of the probe jack wire to ensure its fully connected (one black wire one white wire)
- If connection is good and the error still persists, contact customer service.