What to do when your grill displays an alert or error about the probe falling out.
What Does the App Show when this Message Occurs?
What Does the Grill Do when this Message Occurs?
The grill continues to cook but instructs the user to ensure the probe is fully inserted into the food.
What Causes the Error/Notification?
The probe temperature is too hot. Typically, this means the probe has fallen out of the food or is not fully inserted.
What to Do
Safety Considerations: A probe that has fallen out may be hot enough to cause burns. Use caution when retrieving it and inserting it back into food.
Warning: Wireless probes contain electronics that are sensitive to heat. Prolonged exposure to temperatures higher than the internal temperature of cooked food may cause damage to the wireless probes.
For steps on how to recover the fallen probe or clearing this notification, select your grill below.
Clearing Probe Fell Out Alert on D2 WiFIRE Grills
Applicable Grills
Steps
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Use tongs to retrieve a probe that has fallen out.
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Allow it to briefly cool down enough to handle safely.
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Inspect it for visible temperature damage (especially in the case of wireless probes).
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Re-insert undamaged probe fully into food and resume cooking.
Follow the steps below if the ER04 error still shows up after steps 1-4 above, contact customer service.
Resolving Probe Fell Out Alert for Touchscreen WiFIRE Grills
Applicable Grills
Steps
- Use tongs to retrieve a probe that has fallen out.
- Allow it to cool down enough to handle safely.
- Inspect it for visible temperature damage (especially in the case of wireless probes).
- Re-insert undamaged probe fully into food and resume cooking.
If a probe isn't being used and the alert is still appearing on the grill, there are a few ways to resolve this.
- Make sure your firmware is on the latest version. Otherwise, update your firmware.
- There may be debris or moisture in the probe jacks. Clean them out by using compressed air or a cotton swab with rubbing alcohol. Make sure the grill is turned off and unplugged.
Probe Fell Out Error Steps for Woodridge WiFIRE Grills
Applicable Grills
Steps
-
Use tongs to retrieve a probe that has fallen out.
-
Allow it to briefly cool down enough to handle safely.
-
Inspect it for visible temperature damage (especially in the case of wireless probes).
-
Re-insert undamaged probe fully into food and resume cooking.
Follow the steps below if the ER04 error still shows up after steps 1-4 above, contact customer service.