1. Traeger Support
  2. Troubleshooting
  3. Error Messages & Notifications
  4. WiFIRE Grill Notifications & Errors
  5. Pairing Notifications

Grill Couldn't Get the Time from the Internet - D2 Notification

  • Updated

What's in This Article?

How to resolve the grill-generated message, Grill couldn’t get the time from the internet in a reasonable time.

Diagnose WiFi Connectivity Issues with Our Self-Serve App

For any error regarding WiFi connectivity, we suggest using our free WiFi diagnostics self-help app to begin troubleshooting. This app will analyze your home network from your grill's location and offer suggestions to improve your WiFi connectivity.

  1. Download the RouteThis Helps app for iOS or Android.
  2. Open the app and tap Begin.
  3. Enter the code, TRGR.
  4. Stand next to your grill and tap, Network Scan. Keep the app open during the 2-minute scan.
  5. Tap Improve Traeger Performance and follow the instructions in the app.

CAUSE

MTP connection timeout. Grill has connected and waiting, or an IP and the time server doesn’t respond. Typically, this is blocked by the user or an outside source.

RESOLUTION

  1. Power cycle your grill and attempt to re-pair.
  2. Check for firewalls and any other advanced-security settings you may have set.
  3. If you have any questions, please contact Customer Support.
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