What to do when a Woodridge Series grill shows a red X on the controller after attempting to download a firmware update.
What the Red X Means
A red X on a Woodridge Series controller means the grill tried to download a firmware update, and the download failed.
When the controller is actively trying to download the firmware update, the controller will show a blue spinning circle or ring around the perimeter of the controller. If the update fails, the screen then displays a red X.
| Controller Shows | What It Means |
|---|---|
|
Swirling Animation Screen The grill is downloading the firmware update |
|
|
Green Checkmark Download successful. The grill reboots itself automatically |
|
|
Red X Download failed. |
How to Resolve a Failed Firmware Update
Step 1. Power Cycle the Grill
Power cycle your grill. The grill should start the firmware download again, and the blue spinning ring appears.
| If the controller shows | Then |
|---|---|
| Green checkmark | Resolved. Firmware download was successful. |
| Red X again, or no blue ring | Go to Step 2. |
Step 2. Check Your WiFi Connection
A second failure usually means the grill is out of WiFi range or has reached its maximum number of download attempts.
-
Verify your grill is connected to WiFi. Open the Traeger app and confirm your grill shows online.
- If it's not connected: connect your grill and repeat Step 1.
-
Check your grill's WiFi signal strength. In the Traeger app go to Settings > WiFi > Signal Strength. The grill's signal strength should be ideally between -30 and -70dBm.
- If signal strength is low: Move your grill closer to the router and repeat Step 1.
If WiFi connection and signal strength look good, your grill has likely exceeded its download attempts. Contact customer support to have the update resent manually.