How to resolve the error, Something Went Wrong, which may appear when attempting to connect your grill to WiFi and pair it with the Traeger app.
What causes this error?
Getting the error, "Something Went Wrong," during pairing can be caused by the following scenarios:
- The app can connect to the grill during the initial pairing process, but the grill isn't able to connect to the home WiFi network.
- The WiFi network the grill is trying to connect to doesn't have a password.
- The grill is blocked by the user or an outside source.
How can I resolve this error?
For any error regarding WiFi connectivity, we suggest using our free WiFi diagnostics self-help app to begin troubleshooting. This app will analyze your home network from your grill's location and offer suggestions to improve your WiFi connectivity.
If the RouteThis scan doesn't identify any preventative factors, also try the following:
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Power cycle your grill and attempt to re-pair.
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Do you have an eero Router? When pairing a Traeger grill with an eero router, this error typically appears because the grill has attempted (and failed) to connect 3 times, which blocks the device from being able to pair anymore. You'll need to contact eero to unblock the device.
- See Connecting a Traeger to an Eero Router for additional steps.
- Make sure you're connecting to a 2.4GHz WiFi network that requires password verification.
- Turn off any firewalls or other advanced-security settings you may have.
- Create a password-protected guest network and try to pair again.
- If you're still running into issues, please contact Customer Support.