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  1. Traeger Support
  2. Order Help
Order Questions
    HOW TO PLACE AN ORDER ON TRAEGER.COM
    This article will walk you through how to place an order on Traeger.com.   HOW TO PLACE AN ORDER ON TRAEGER.COM Begi...
    ERROR WHEN PLACING AN ORDER ON TRAEGER.COM
    Although this rarely happens, sometimes, you may not be able to purchase a product on Traeger.com. However, this does...
    OVER THE PHONE SALES
    You can buy replacement grill parts and small items, such as pellets, grill accessories, and cooking tools, when you ...
    I DIDN'T RECEIVE MY ORDER CONFIRMATION
    Although this rarely happens, sometimes, customers don't receive an Order Confirmation email. Here are some of the mo...
    ORDERING GRILLS OR PARTS OUTSIDE OF US & CANADA
    If you purchase any product from Traeger or one of our authorized partners outside of the US or Canada, it doesn't ca...
    COSTCO ORDERS
    Congratulations on purchasing a Traeger from Costco! We're here to help you with any questions you have about your Co...
Payment FAQs
    ACCEPTED PAYMENT METHODS
    We want everyone to enjoy the magic of a Traeger grill. Below is a list of payment methods we accept for US and Canad...
    GIFT CARDS
    If you received a Traeger gift card or would like to give someone a gift card, you've come to the right place! Below ...
    SPLIT PAYMENTS
    Purchases on https://www.traeger.com can be split between a single credit card and a single gift card. Unfortunately,...
    AFFIRM PAYMENT PLAN
    We want everyone to experience the magic of a Traeger grill, which is why we're proud to partner with Affirm. Affirm ...
    OVERCHARGED CUSTOMERS
    On the rare occasion that you are overcharged for your purchase, please contact our Customer Support team for further...
    TAX-EXEMPTION
    Wondering where to enter your Tax Exempt Certificate when placing an order?   HOW TO PLACE A TAX-EXEMPT ORDER There i...
Shipping & Delivery
    TRACK AN ORDER ON TRAEGER.COM
    Wondering when you'll receive your awesome Traeger grill? Here are two ways to track your order's status.  You can vi...
    LOST & MISSING ORDERS
    What to do if you believe your order has been lost in shipping. Please contact Customer Service with any concerns reg...
    INTERNATIONAL & DOMESTIC SHIPPING
    Where Traeger ships within the US and abroad.   ALASKA, HAWAII & PUERTO RICO ALASKA & HAWAII Traeger does not ship tr...
    SHIPPING: REFUSAL, DUPLICATES, OR WRONG ITEM RECEIVED
    This article explains how you can refuse a delivery and what to do on the rare occasion that you receive a duplicate ...
    PRODUCT DAMAGED DURING SHIPPING
    What to do if your order arrives damaged.   DAMAGED PRODUCT PURCHASED FROM TRAEGER.COM Occasionally products purchase...
Returns & Refunds
    CANCEL A TRAEGER.COM ORDER
    To cancel an order placed on Traeger.com, contact Customer Support. We can only cancel orders that have not yet shipp...
    RETURNS & REFUNDS
    Learn more about Traeger's Return and Refund policy.   TRAEGER'S RETURN POLICY You can find Traeger's official Return...
    SHOP CLASS REFUND POLICY
    Below you will find Traeger's policy regarding refunds for Shop Class: Private Table events.  Refunds must be reques...
Traeger Dealers
    AUTHORIZED ONLINE RETAILERS
    We encourage anyone looking to purchase our products online to stick with our official e-commerce retailers and be ca...
    HOW TO FIND A SERVICE DEALER
    Some Traeger Dealers are certified to work on your grill if it's having problems. Let's walk through how to locate yo...
    COSTCO ROADSHOWS
    Find information on Traeger roadshows at Costco warehouses.   US & CANADA ROADSHOWS UPCOMING ROADSHOW DATES & LOCATIO...
    SERVICE OUTSIDE OF THE US & CANADA
    Looking for info on grill services outside of the United States and Canada? Look here!   If you live outside of the U...

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