Order Questions
How to Place an Order on Traeger.com
Need help figuring out how to place an order on Traeger.com? We'll walk you through, step by step.
Once you find the...
ERROR WHEN PLACING AN ORDER ON TRAEGER.COM
Although this rarely happens, sometimes, you may not be able to purchase a product on Traeger.com. However, this does...
I DIDN'T RECEIVE MY ORDER CONFIRMATION
Although this rarely happens, sometimes, customers don't receive an Order Confirmation email.
Here are some of the mo...
Costco Orders
Congratulations on purchasing a Traeger from Costco! We're here to help you with any questions you have about your Co...
DISCOUNTS & PROMOTIONS
This article will cover details concerning current discounts and promotions.
HOW TO APPLY A DISCOUNT CODE
The steps b...
Payment FAQs
ACCEPTED PAYMENT METHODS
We want everyone to enjoy the magic of a Traeger grill. Below is a list of payment methods we accept for US and Canad...
GIFT CARDS
If you received a Traeger gift card or would like to give someone a gift card, you've come to the right place!
Below ...
SPLIT PAYMENTS
Purchases on https://www.traeger.com can be split between a single credit card and a single gift card. Unfortunately,...
Affirm Payment Plan
We want everyone to experience the magic of a Traeger grill, which is why we're proud to partner with Affirm. Affirm ...
OVERCHARGED CUSTOMERS
On the rare occasion that you are overcharged for your purchase, please contact our Customer Support team for further...
TAX-EXEMPTION
Wondering where to enter your Tax Exempt Certificate when placing an order?
HOW TO PLACE A TAX-EXEMPT ORDER
There i...
Shipping & Delivery
TRACK AN ORDER ON TRAEGER.COM
Wondering when you'll receive your awesome Traeger grill? Here are two ways to track your order's status.
You can vi...
LOST & MISSING ORDERS
What to do if you believe your order has been lost in shipping.
Please contact Customer Service with any concerns reg...
INTERNATIONAL & DOMESTIC SHIPPING
Where Traeger ships within the US and abroad.
ALASKA, HAWAII & PUERTO RICO
ALASKA & HAWAII
Traeger does not ship tr...
SHIPPING: REFUSAL, DUPLICATES, OR WRONG ITEM RECEIVED
This article explains how you can refuse a delivery and what to do on the rare occasion that you receive a duplicate ...
PRODUCT DAMAGED DURING SHIPPING
What to do if your order arrives damaged.
DAMAGED PRODUCT PURCHASED FROM TRAEGER.COM
Occasionally products purchase...
Returns & Refunds
Cancel a Traeger.com Order
To cancel an order placed on Traeger.com, contact Customer Support.
We can only cancel orders that have not yet ship...
RETURNS & REFUNDS
Learn more about Traeger's Return and Refund policy.
TRAEGER'S RETURN POLICY
You can find Traeger's official Return...
SHOP CLASS REFUND POLICY
Below you will find Traeger's policy regarding refunds for Shop Class: Private Table events.
Refunds must be reques...
Traeger Dealers
Authorized Online Retailers
We encourage anyone looking to purchase our products online to stick with our official e-commerce retailers and be ca...
HOW TO FIND A SERVICE DEALER
Some Traeger Dealers are certified to work on your grill if it's having problems. Let's walk through how to locate yo...
COSTCO ROADSHOWS
Find information on Traeger roadshows at Costco warehouses.
US & CANADA ROADSHOWS
UPCOMING ROADSHOW DATES & LOCATIO...