Missing Items & Incorrect Orders

What's in This Article?

This article explains what to do on the rare occasion that you receive a duplicate or wrong shipment.


Received the Wrong Item or Items Missing from Order

If your order arrived with an incorrect item, follow these steps below:

  • Refuse the shipment, if possible (applicable only to freight shipments over 150 lbs.)

  • Contact Traeger Support to report the incorrect order and get the correct product shipped.


Duplicate Orders

In rare situations, a customer may receive duplicate shipments. If you receive a duplicate order, you are NOT responsible for the return shipping costs. Please contact Traeger's Customer Support.


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