What to do if your Touchscreen grill has power but the display will not turn on.
The display not turning on could be caused by a variety of reasons including:
- No Power from the outlet
- Loose Power Cord
- Loose wiring connection
- Part shorting out the display
Determine which Troubleshooting Content to Use
When a customer calls in saying their touchscreen grill is having power problems, it usually means one of three symptoms. Use this table to determine which troubleshooting content to use.
| Symptoms | Troubleshooting Content |
| The Controller Display is on, but "frozen," meaning moving the Dial doesn't do anything and it won't respond to touch-screen commands. | Display not Responsive (Frozen) - Touchscreen Grills |
| The grill turned off in the middle of a cook, but the Display turns on like normal now. | WiFIRE Grill Turned off Mid-Cook |
| Neither the Power Button nor the Display turn on. | Not Getting Power - Touchscreen Grills |
| The Power Button lights up when pressed, but the Display doesn't turn on. | Continue to Review Power Sources |
What to Do
Use the steps below to determine what may cause the display to not turn on.
Step 1: Review Power Sources
- Check the Outlet. If the outlet is a GFI/GFCI outlet, make sure it hasn't tripped by pressing the middle button.
- Plug another appliance into the outlet (e.g. toaster, blow dryer, etc. Something pulling at least 300W--a phone charger is not strong enough).
- If there is no power, try another outlet, have the customer see if their circuit breaker tripped, or have the customer consult an electrician for that outlet.
- If the outlet works, move to next steps.
Step 2: Check Power Indicators & Connections
Now that we have ruled out a faulty outlet, let's check for any disconnected or damaged power components.
Pro Tip: If controller is off and power switch is not illuminated, it is most likely that the grill is not getting power, see Not Getting Power - Touchscreen Grills
-
Check the Power Cord. Ensure the cord is undamaged and is fully plugged in.
- Damaged power cord: Contact Customer Support.
-
Using an extension cord? Plug the grill directly into the outlet and turn on the grill.
- Controller turns on: the extension cord is at fault.
- Controller does not turn on: Continue.
- A common cause of the controller display shutting off is a loose plug. To ensure the plug is securely connected, follow these steps:
- Trace the power cord back to the connection point.
- Firmly push the power plug into the grill to eliminate any loose connection.
-
Power on the grill.
- Controller Turns On: Success!
- Controller Doesn't Turn On: Continue
Step 3: Display Stays Off After Checking Power Sources and Power Indicators & Connection
If the display stays off after checking the power sources and power indicators & connection, it is most likely due to loose wiring connection or a part shorting out the display. Contact Customer Support.