RUNNING OUT OF PELLETS

This article explains what to do if you run out of pellets during your cook as well as common pellet sensor errors and how to resolve them. 

RUNNING OUT OF PELLETS DURING YOUR COOK

If you run out of pellets in the middle of your cook, don't worry: getting back grilling is easy. Please take the steps below:

1. Check your grill's temperature.
   • If the grill is still at your set temperature, refill the hopper.
     • You may experience a dip in temperature in the next few minutes -- it is possible that there is a gap without pellets in the auger -- but the grill will get back to your set temperature momentarily. 
   • If your grill has already started dropping in temperature, or if it has already shut itself off, remove your food from the grill, place it in the oven to keep warm, and wait for the grill to cool.
     1. Once cool, pull out the grate, the drip tray, and the heat baffle.
     2. Look in the firepot to ensure it is not full of pellets.
        1. If it is full of pellets, clean out the firepot.
     3. Turn the grill on and set to a high temperature.
     4. Wait for the auger to fill with pellets and then turn off the grill.
     5. Replace the heat baffle, drip tray, and grates. 
     6. Turn the grill back on and resume your cook.

PELLET SENSOR: PELLET LEVEL LOW

If you have a WiFIRE grill with a pellet sensor, you may receive Pellet Level Low or Pellet Level XX% notifications. These are pushed to your app or grill controller and indicate that you may need to fill your hopper. 
Sometimes the notification populates because the pellets are not flowing evenly into the auger. You can shift pellets manually in the hopper to have the sensor read correctly.

CALIBRATE PELLET SENSOR

If you want to calibrate your pellet sensor because you think it is reading incorrectly, please see the section, CALIBRATION, in the Pellet Sensor article.

If you have any questions, please contact our Customer Service.