Symptoms
Missing pixels
- Pixels missing from the bottom of the screen
Shifted Pixels
-
Pixels are shifted- top of the display is mismatched from the bottom of the display
What to Do
1. Check the connection points to the controller:
- Turn off and unplug the grill from power.
- Open the hopper lid and remove the x2 screws from the controller trim, keeping the controller installed in the trim.
- Remove x2 screws from the lower portion of the controller trim at the front of the grill.
- For the Woodridge Elite grill. remove the filler panel underneath the controller by removing the X4 screws.
- Carefully lift up the controller and trim belt. Unplug the connections and plug them back in to ensure a good connection.
- Place the controller and trim assembly onto the grill, making sure that all the wires are tucked in the cavity behind the controller.
- Attach the controller trim to the grill using 2x 1/4-20 X 1/2" screws inside the hopper and 2x 1/4-20 X 1/2" screws on the outside below the controller (4x total).
- Attach the filler panel underneath the controller on a Woodridge Elite.
2. Power Cycle the Grill
- Try this at least twice
3. Contact us
- If issue persists, contact customer service