Ignitor not Detected - Timberlines & Ironwoods

What to do when your grill gives you Error: 0010 Ignitor Not Detected error on your new Timberline or Ironwood grill. 

What Does the Grill Do when this Message Occurs?

The grill will shut down and will not allow users to start a new cook.

Causes

• Most Common: Firmware is on a previous version
  • Especially when the error occurs within the first few cooks
• The ignitor is disconnected
• The ignitor is sending a current that is different than normal
• The motherboard is not detecting the expected current that the ignitor normally sends

What to Do

Safety Considerations: Ignitors can be hot enough to cause burns. Users should ensure that ignitors are not hot before handling them.

1. Check your grill's firmware to make sure it's on the latest version.
   

   • SOFTWARE firmware version is 01.03.18 or lower: Contact the Customer Support team.

   • SOFTWARE firmware version is 01.03.19 or higher:
     • Did you have a prior cook that gave the error during the cook?
       • Yes? Follow step in Ignitor Error Mid-Cook
       • No? Possible wiring disconnection. Move to step 2.

2. Check for disconnected Ignitor

   This video includes instructions to replace the hot rod. When checking for disconnected ignitor view first 18 seconds of video for visual on removing Hot Rod Panel.

   • With the grill off and unplugged, open the cabinet door.
   • Remove 4 screws holding the hot rod service panel in place.
   • The hot rod service panel will drop down and allow access to the Hot rod.
   • Secure connections.
   • Reinstall the 4 screws on the assembly base to secure it to the grill.
   • Power cycle the grill to see if the error goes away upon startup.
     • If error persists. go to Step 3.
3. Check Wiring Connections: If the error is still showing, have the customer check their wiring connections. Make sure the Ignitor harness is properly connected to the motherboard. The error should be gone.

Ignitor Error Mid-Cook

If the grill can start a cook but it stays at the ambient temperature, it will likely throw an error after 15-20 minutes.

1. Did the grill temp increase past the ambient temperature?
   • Yes: Start another cook and see if the grill increases in temperature again. 
     • Why? The grill is able to ignite and increase in temperature but is still showing an error. Give our Customer Support team a call for further investigation/testing.
   • No, and SOFTWARE firmware version is 01.03.19 or higher: Reach out to Customer Service 
   • No, and SOFTWARE firmware version is 01.03.18 or lower:
     • Power cycle the grill to see if the error goes away upon startup.
       • No ignitor error at start-up: Reach out to Customer Support for more assistance.
       • Ignitor error doesn’t go away: Follow the steps for the ignitor error upon startup section to check for a disconnected ignitor.