Troubleshooting an Induction Cooktop

This article covers troubleshooting steps for common issues you may experience when using your induction cooktop.

Cooktop Isn't Turning on When Plugged In

When the cooktop is plugged in and the grill is turned on, the cooktop does not turn on or show up on the grill's Accessory Menu.

Cause

There are likely loose wires connecting the hob to the power source, or the power strip plug is bad.

What to Do

1. Make sure the grill is powered on. The cooktop will only turn on when the grill is also turned on.
2. Make sure the cooktop power cord is securely plugged in.
3. If the cooktop still does not turn on, turn off and unplug the grill.
4. Unscrew the side panel to check the connections are plugged in.
5. Once the connections are secured, attempt to turn the grill on and see if cooktop responds.
6. See if the issue is with the cooktop or with the power strip
   1. Unplug the grill from the outlet.
   2. Unplug the cooktop from the grill. 
   3. Disconnect the grill's power cord from the grill. 
   4. Plug the cooktop power cord into the grill's power cord.
   5. Plug in grill's power cord to the outlet.
      • If cooktop powers on, replace the power strip.
      • If the cooktop does not power on, replace the cooktop.
        
        

Overheating Error

An Overheat error will show up on the grill's display, and the cooktop's dial light ring will flash orange. 

Cause

Hot summer days mixed with TURBO heat for a prolonged duration can sometimes cause an overheat error. 

Resolution

Do not unplug the cooktop or turn it off. The cooktop has a built-in safety feature that protects the internal electronics and initiate an overheat error to cool down. Let the Induction Cooktop cool. 

Cooktop Is on, but Isn't Heating Up

Cause

The cookware may be too small or may not be induction compatible.

RESOLUTIO

Resolution

Verify the pot/pan is induction compatible. If a magnet sticks to the bottom of the pan, it will be compatible with an induction cooktop.

Cooktop Suddenly Stops Working

Cause

Most likely, the Induction Cooktop cord may be loose or not plugged in.

Another scenario could be if the cooktop was on the Turbo setting for too long. The cooktop has a safety feature that shuts itself down if left on Turbo for over 15 minutes.

Resolution

Make sure the cord is plugged in.

Induction-Compatible Cookware Isn't Working on the Cooktop 

Cause

We usually see this with cast-iron cookware with inferior construction. 

Resolution

Try going to 5 and then to turbo. Don't go straight to turbo.

Cooktop Isn't Heating the Entire Pot/Pan

Cause

This usually occurs when the pot or pan has a base diameter that is larger than the cooktop coils.

• Cookware with a larger base diameter can be used; however, only the area of the cookware above the induction coil will heat. The more cookware extends past the coil, the more the overall performance will be reduced.

Resolution

Try an induction-compatible pot or pan with a smaller diameter.

Cooktop Turns off after 10 Seconds

Cause

A cooktop turning off after 10 seconds means that there is no pot/pan on the Induction Cooktop, or the pot/pan is not induction compatible. The cooktop turns off as a safety feature.

Resolution

Verify the pot/pan is induction-compatible by seeing if a magnet sticks to the bottom of the pan. If the magnet sticks, it is compatible.

Cooktop LED Lights Keep Blinking

Cause

The Induction Cooktop has not been paired successfully.

Resolution

Unplug and plug in again to restart the pairing process.

Fan Turns on When Cooktop Isn't in Use

Cause

The fan will automatically turn on if the cooktop recognizes excessive heat -- possibly heat from direct sunlight or from a high-heat cook on the grill. This will only happen when the grill is still turned on.

Resolution

No action is needed. This is by design. 

Cooktop Trips Outlet/Breaker

If the grill is tripping the outlet or breaker when the cooktop is turned on, take the steps below.

Cause

• Use of extension cord or power strip.
• Inverted placement of AC power plug wiring.

Resolution

1. Are you plugging the grill into an extension or power strip?
   1. Turn off the grill and unplug it from the extension/power strip.
   2. Plug grill directly into the wall outlet.
   3. Power on the grill. Then turn on the cooktop (place compatible pan on cooktop and turn dial to desired level).
      • The grill should not trip the outlet/breaker.
      • If turning on and setting the cooktop is still tripping the outlet/breaker, move to step 2.
2. Remove the Hopper Service Panel (the right-side panel of your Hopper).
   • IMPORTANT: In order to proceed, you will need to remove the hopper service panel. Follow Using a Manual Impact Driver to Access Hopper Interior below before following the replacement instructions steps.
   • Pro Tip: Removing the P.A.L Rail makes it easier to access the screws behind it.
   • instructions steps.
3. Find the back-side of the Power Strip and check that the connections for the hob are placed correctly. Use this picture to verify wire placement.