Ignitor not Recognized - Touchscreen Grills

What to do when the "Ignitor Not Recognized" appears on your new Timberline grill. 

Note: This error was removed in a recent firmware update. If you are getting this error, it is most likely due to the grill being on outdated firmware.

Cause

The grill is on outdated firmware and does not recognize the installed ignitor.

What Does the Grill Do when this Message Occurs?

This is a critical error. The grill will shut down.

What to Do

1. Check your grill's firmware to make sure it's on the latest version.
   • Update firmware to latest version by powering on the grill and leaving it on standby while connected to WiFIRE.
2. Once updated Power Cycle the grill.
   1. Turn off the grill using the power button on the front of the grill and unplug the grill.
   2. Ensure the grill is off for 30 seconds.
   3. Plug in the grill and turn it on.
3. Once on latest version
   • If a grill cannot ignite, it will stay in the Ignition state for 24 minutes until throwing the Failed to Ignite Error (ER0007). See 0007: Grill Failed to Ignite.
   • If grill can ignite, and it gets to temperature, but then drops in temperature during the cook, it will throw a Low Temperature Error (ER0002) if the grill stays below 120F for 15 minutes.
   • If a grill cannot ignite, and you receive the following errors while being on FW 01.04.00, contact Customer Support.
     • Ignitor Error ER0010, Ignitor Disconnected Error, Ignitor not Recognized, or Ignitor Error Detected.