Ignitor Error Detected - Touchscreen Grills

Information on the "Ignitor Error Detected" message which can appear on Timberline grills and how to resolve it.

Note: Recent FW Version updates have removed the "Ignitor Error Detected" error. If you are getting this error, it is most likely due to the grill being on outdated firmware.

Cause

• Firmware is on a previous version
  AND
  • The ignitor’s voltage does not match the voltage of the power system (i.e., a 120VAC ignitor is used on a 220VAC power system or vice versa)
    OR
  • This safety check only runs during grill seasoning. The most common cause of this error is the grill shipping with the wrong ignitor. Using a non-Traeger ignitor could also potentially cause this error.

What Does the Grill Do when this Error Occurs?

This is a critical error. The grill will shut down.

What to Do

1. Check your grill's firmware to make sure it's on the latest version.
   • Update firmware to latest version by powering on the grill and leaving it on standby while connected to WiFIRE.
2. Once updated Power Cycle the grill.
   1. Turn off the grill using the power button on the front of the grill and unplug the grill.
   2. Ensure the grill is off for 30 seconds.
   3. Plug in the grill and turn it on.
3. Once on latest version
   • If a grill cannot ignite, it will stay in the Ignition state for 24 minutes until throwing the Failed to Ignite Error (ER0007). See 0007: Grill Failed to Ignite.
   • If grill can ignite, and it gets to temperature, but then drops in temperature during the cook, it will throw a Low Temperature Error (ER0002) if the grill stays below 120F for 15 minutes.
   • If a grill cannot ignite, and you receive the following errors while being on FW 01.04.00, contact Customer Support.
     • Ignitor Error ER0010, Ignitor Disconnected Error, Ignitor not Recognized, or Ignitor Error Detected.