Error: 0023 Lid Sensor Error

What to do when your new Touchscreen grill displays, 'Lid Sensor Error' (Error: 0023).

What Does the Grill Do when this Message Occurs?

The controller will display the error shown above, and if paired, you will receive a push notification to your phone.

The grill will continue to operate when this error occurs, meaning you will be able to continue grilling and have successful future cooks even with this error showing up.

Pro Tip: The error should clear on its own or clear with a power cycle.

 

Possible Causes

This error occurs when, during a cook, the lid sensor reports that the lid is open, but the controller does not see a drop in temperature. This is usually caused by one of the following:

• Outdated firmware, incorrect config version, incorrect Device Type
• Loose wiring connection between the lid sensor, smart combustion harness, display harness, and motherboard
• Missing lid magnet
• Strong wind blowing directly into the downdraft exhaust
   

What to Do When You Get a Lid Sensor Error

1. Check your grill's firmware to make sure it's on the latest version.
   Most error are caused by the grill running on old firmware; not part failure.
2. Confirm the lid sensor & light is working.
   1. Make sure the grill's lid magnet is in place.
      If your lid magnet is missing, contact our Customer Support team, and we'll send you a new magnet. 
      
   2. With the grill turned on, make sure the lid light turns on when opening the lid and that it turns off when closing the lid. 
      • If the light functions correctly, the sensor is working. The issue is likely with firmware. Re-check your firmware version and power cycle your grill to clear the error.
      • If the lid light does not turn on/off when opening/closing the lid, respectively, The sensor may have come disconnected or you may need to replace the lid sensor. Remove the hopper service panel to check wiring connections.
3. Was there strong wind when the error triggered?
   This error can trigger when winds stronger than 30 mph are blowing into the downdraft exhaust for longer than 10 minutes. 
   • If so, the error should clear once restarted. Position the grill so the exhaust is facing toward a wall or at least so the wind is not blowing directly into the downdraft exhaust.
4. Power cycle your grill.
5. Run a SELF-TEST and Part Diagnosis to ensure all parts are communicating with the motherboard correctly and are not triggering any other errors. 
   • On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST.
   • If the error still appears, continue.
6. Remove the hopper service panel and smart combustion cover.

9. Using a manual impact driver, remove the hopper side service panel by removing 6 screws (2 located on top of the access panel, 2 below the hopper side rail, and 2 on the bottom of the access panel).
10. Turn off and unplug your grill.
11. Remove the smart combustion cover.
12. Disconnect and reconnect the lid sensor wiring connections all connections.
    1. Disconnect and reconnect the Smart Combustion connection at the motherboard.
        
    2. Find the lid sensor and disconnect and reconnect the two wiring connections.
       
13. Inspect the wires to make sure they aren't pinched, cut, or damaged.
    • If wiring is damaged, contact Customer Support so we can get you set up with new wire harnesses and help you diagnose the issue further. 
14. Turn on your grill. The error should clear and the light should function when opening and closing the lid.
    • If the lid light doesn't turn on still, replace the lid light & sensor.
    • If the error continues to appear, contact our Customer Support team so we can help you diagnose further.