What to do if you receive the message, Grill couldn't find the network or Grill couldn’t find the network. Please check that the network is using the 2.4GHz band and the signal is strong enough to reach the grill while trying to pair your grill to our app.
Diagnose WiFi Connectivity Issues with Our Self-Serve App
For any error regarding WiFi connectivity, we suggest using our free WiFi diagnostics self-help app to begin troubleshooting. This app will analyze your home network from your grill's location and offer suggestions to improve your WiFi connectivity.
There are three possible scenarios for receiving this error.
- The grill hasn’t returned the name of the network when attempting to connect. This can happen when there are numerous WiFi networks, and isn’t always returning all available SSID’s.
- This error can also happen when scanning a QR Code due to a mismatch between the controller and the QR Code. This is VERY common when controllers have been replaced.
- The WiFi signal strength is low.
Try to pair your grill without using a QR code