Grill Displays 500° at Startup

What's in This Article?

This article covers why a WiFIRE grill displays 500° at startup but has not been ignited and is still cold.

 

Symptom

Grill displays 500° at startup but has not yet been ignited and is still cold.

Cause

The grill is likely in Demo Mode. 

  • Demo Mode is used by retailers who wish to show how the grill works without actually starting a fire in the firepot. It disables the hot rod, while letting all the other parts function as intended.

What to Do

Follow the steps below to exit out of Demo Mode according to the type of grill you are using.

Exiting Demo Mode on D2 Grills

  1. To disable Demo Mode, navigate on the controller to Menu > Settings > Sales Demo.
    • You can tell if Demo Mode is on or off by the asterisk (*) next to either the ON or OFF selections.
    • Select OFF to take the grill out of Demo Mode.
  2. Press the controller knob to confirm your selection.
  3. The screen will display, System Resetting..., and the grill will reboot. 
    • Once grill reboots, the display may not illuminate automatically. Press the controller knob or another button to wake up the screen.
  4. IMPORTANT: If exiting Demo Mode, empty the firepot before igniting the grill so you don't have a pellet fire.

Exiting Demo Mode on Touchscreen Grills

Touchscreen grills have two different Demo Modes. Follow the instructions below to exit:

EXITING RETAIL DEMO MODE EXITING SALES REP DEMO MODE
Speed Matters: Pay attention to the speed at which the buttons are pressed. Pressing the buttons too slowly will not take the grill out of Demo Mode. This is intentional so that customers don't accidentally take a grill out of Demo Mode in the store.
  1. Quickly press the display buttons in the following sequence:
    1. ​​​​​​​Timer
    2. Super Smoke
    3. Keep Warm
    4. Menu
  2. IMPORTANT: Empty the firepot before igniting so you don't have a pellet fire.
  1. Navigate to the Menu (top-left button)
  2. From Menu, quickly press the display buttons in the following sequence:
    1. ​​​​​​​Timer
    2. Super Smoke
    3. Keep Warm
    4. Menu
  3. IMPORTANT: Empty the firepot before igniting so you don't have a pellet fire.

 

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