Flat Top Grill not Igniting

Your Flatrock griddle not igniting is manifested typically in two ways:

• Ignitor not clicking when pressing, IGNITE
• Ignitor clicks when pressing, IGNITE, but it doesn't produce a flame
  
  

Ignitor not Clicking

A working ignitor will produce a clicking sound when pressing the IGNITE button on the control panel. No clicking sound indicates that the grill is not getting power.

Symptoms

With the grill powered on, there is no clicking sound when pressing the IGNITE button. Visually checking the burners confirms that the burners did not light.

Possible Causes

• No power
• Disconnected wires
• Bad ignitor

What to Do

1. Make sure the grill is plugged into a working outlet. 
   • If powering a grill using a 9V battery, plug the grill into an outlet to see if it's an issue with the battery.
2. Turn on the power switch and confirm the grill is getting power, indicated by the power switch and the Traeger mountain logo on the control panel lighting up. 
   • If the power switch or the Traeger logo don't light up when plugged into a wall outlet, see Flat Top Grill not Turning On.
3. If power is confirmed, turn off the grill and check the ignitor connection to the control panel.
   1. From underneath grill, find the control housing panel and remove the two thumb screws holding it in place. Slide access panel toward the front of the grill to remove panel.
   2. Disconnect and reconnect the ignitor wire harness.
4. If the ignitors are connected correctly, replace the ignitor. 

Ignitor Clicks, but no Flame from Burners

Symptoms

When pressing the IGNITE button, you can hear the ignitor clicking, but burners aren't lighting. 

Possible Causes

• Propane tank empty or not open fully
• Poor connection between the regulator hose and the propane tank.
• Burner knob is not set to the ignite position
• The ignitor is too far from the burner
• Faulty ignitor

What to Do

1. Make sure the regulator hose is tightened as much as possible to the propane tank. 
2. Make sure the propane tank valve is opened completely.
3. Verify that the burner knob of the zone you are trying to ignite is set to the ignite position. 
   1. Try to ignite the grill again. If ignition fails turn the burner knobs to off and continue.
4. Ignite manually to verify the burners are releasing gas. 
   1. Remove the cooktop and set the burner knob to the ignite position
   2. Use a match or a lighter to light the burner. 
      • If the burner lights manually, turn the burner knob to off and continue troubleshooting. 
      • If the burner still does not light, there is no gas being supplied to the burner. See Gas not Reaching Burners
5. Check the distance between the ignitor and the burner. The appropriate distance should be between 4.5 (approx. 3 stacked US pennies) and 5.5 mm (approx. 4 stacked US dimes).
   1. Close the propane tank valve, remove the cooktop and find the ignitor. 
   2. If the ignitor electrodes are 5.5 mm from the burner, bend the electrodes so they are in the correct range.
   3. Press the IGNITE button to confirm that a spark is visible and near the burner holes.
   4. Try to ignite the grill. If the grill still does not ignite, close the propane tank valve and continue.
6. While the cooktop is still removed, check the wiring connections at the electrodes and ignitor.
   1. If there are any loose or missing connections, correct them. 
   2. If wires are damaged, replace the ignitor.
7. Ignite the grill. If the grill still will not ignite, replace the ignitor.