Flat Top Grill not Igniting

Your Flatrock griddle not igniting is manifested typically in two ways:

• Ignitor not clicking when pressing, IGNITE
• Ignitor clicks when pressing, IGNITE, but it doesn't produce a flame
  
  

Ignitor not Clicking

A working ignitor will produce a clicking sound when pressing the IGNITE button on the control panel. No clicking sound indicates that the grill is not getting power.

Symptoms

With the grill powered on, there is no clicking sound when pressing the IGNITE button. Visually checking the burners confirms that the burners did not light.

Possible Causes

• No power
• Disconnected wires
• Bad ignitor

What to Do if Your Grill's Ignitor Isn't Clicking When Pressing Ignite

1. Make sure the grill is plugged into a working outlet. 
   • If powering a grill using a 9V battery, plug the grill into an outlet to see if it's an issue with the battery.
2. Turn on the power switch and confirm the grill is getting power, indicated by the power switch on the control panel lighting up. 
   • If the power switch doesn't light up when plugged into a wall outlet, see Flat Top Grill not Turning On.
3. If power is confirmed, turn off the grill and check the ignitor connection to the control panel.
   1. From underneath grill, find the control housing panel and remove the two thumb screws holding it in place. Slide access panel toward the front of the grill to remove panel.
   2. Disconnect and reconnect the ignitor wire harness.
4. If the ignitors are connected correctly, replace the ignitor. 

Ignitor Clicks, but no Flame from Burners

Symptoms

When pressing the IGNITE button, you can hear the ignitor clicking, but burners aren't lighting. 

If the ignitors continue clicking when the grill is off, check Clicking Sound.

Possible Causes

• Propane tank empty or not open fully
• Poor connection between the regulator hose and the propane tank.
• Burner knob is not set to the ignite position
• The ignitor is too far from the burner
• Faulty ignitor

What to Do when Your Ignitor Clicks, but a Flame Isn't Produced

1. Make sure the regulator hose is tightened as much as possible to the propane tank. 
2. Make sure the propane tank valve is opened completely.
3. Verify that the burner knob of the zone you are trying to ignite is set to the ignite position. 
   1. Try to ignite the grill again. If ignition fails turn the burner knobs to off and continue.
4. Ignite manually to verify the burners are releasing gas. 
   1. Remove the cooktop and set the burner knob to the ignite position
   2. Use a match or a lighter to light the burner. 
      • If the burner lights manually, turn the burner knob to off and continue troubleshooting. 
      • If the burner still does not light, there is no gas being supplied to the burner. See Gas not Reaching Burners
5. Check the distance between the ignitor and the burner. The appropriate distance should be between 4.5 (approx. 3 stacked US pennies) and 5.5 mm (approx. 4 stacked US dimes).
   1. Close the propane tank valve, remove the cooktop and find the ignitor.
   2. If the ignitor electrodes are 5.5 mm from the burner, bend the electrodes so they are in the correct range.
   3. Press the IGNITE button to confirm that a spark is visible and near the burner holes.
   4. Try to ignite the grill. If the grill still does not ignite, close the propane tank valve and continue.
6. Check ignitor wiring connections
   1.  Turn off and unplug the griddle.
   2. From underneath the grill, find the control housing panel and remove the two thumb screws holding it in place. Slide access panel toward the front of the grill to remove panel.
      
   3. Disconnect and reconnect the ignitor connections and the Ignitor Harness connections.
      
   4. Turn on the griddle (propane tank open not needed).
   5. Press IGNITE to see if sparks appear from all three ignitors.
      • If sparks don't appear at all three ignitors, continue to check for a short at the ignitor module.
7. Check for a short at the ignitor module
   1. Find again the ignitor connections at the Ignitor Module.
   2. Press the IGNITE button while watching the igniter module. If a short exists, you will see a spark at the module, likely coming from one igniter wire and jumping to another.
      
      
      • No Short Exists: Replace the Ignitor Module. Contact Customer Support to confirm this is the right replacement.
      • Short Exists: Continue
   3. Re-check the distance between the tips of the ignitors and the burners. This distance is the most common cause of a short.
      • Why? Electricity takes the path of least resistance, so if the igniter wires on the igniter module are closer to each other than the igniter tip and the burner, the spark will likely just jump wires instead of jumping to the burner.
   4. Check again if the short exists at the ignitor module. 
      • If the short continues, replace the ignitor.