Troubleshooting steps for when your grill is connected to WiFi, but does not show up or shows as Offline the app.
CHECK THE APP SETTINGS & VERSION
Continue to the next step of troubleshooting if the grill continues to show as offline within the app.
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Check your app version.
- In the Traeger app, tap Account Name at the top of the screen.
- Scroll to the bottom to view the app version.
- Compare your app version to the current one found here.
- If the app version is out of date, go into the device app store (Apple App Store, Play Store) to update the app.
- If the grill does not show up in the app after updating the app, continue troubleshooting.
- If the app version is up to date, continue troubleshooting.
- If the app version is out of date, go into the device app store (Apple App Store, Play Store) to update the app.
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Clear the App Cache.
- iOS: Delete and reinstall the app.
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Android: Varies on device but customers can either clear the Traeger App cache data or all device cache data.
- Device Setting > App Settings > Traeger App > Storage > Clear Cache Data.
- Sign back into the app.
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Sign in and out of the app.
- Tap the profile at the top of the app home screen.
- Scroll to the bottom of the screen.
- Tap Log Out.
- Sign into the app.
- Tap Sign In at the top of the app home screen.
- Enter account email and password.
- Tap Sign In.
If the grill still shows as Offline within the app, re-pair your grill with your app.
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Remove the Grill from the App.
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Reset your grill's WiFi.
- Turn on the grill and press the Menu button.
- Scroll down to and select, WIFI INFORMATION.
- While on this screen, press and hold the IGNITE button for 10 seconds.
- Power cycle your grill by turning off and unplugging your grill, waiting 10 seconds and plugging it back in, and turning it on again.
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Attempt to Pair