To get your Traeger grill online in the app, make sure your app is updated, check your WiFi signal strength at your grill's location, first use the RouteThis Helps app to diagnose WiFi issues. Check your app version and grill signal strength, updating or moving the grill closer to the router if needed. Clear the app cache and sign back in. If still offline, remove the grill from the app, reset its WiFi by holding the IGNITE button for 10 seconds, power cycle the grill, and then re-pair it following specific model instructions.
Let's understand what needs to be done when a grill seems to be connected to WiFi but doesn't show up in the Traeger app or shows as being offline.
How to Fix a Grill Showing "Offline" in the Traeger App
Did you recently move, get a new router, or change your ISP?
You'll need to reconnect your grill to WiFi again. Check out Connecting a Grill After Moving or New ISP/Router.
Check WiFi Configuration & Signal Strength Using Our Custom App, RouteThis Helps
For any WiFi issue with your WiFIRE Traeger grill, we recommend using our free WiFi diagnostics self-help app to analyze your WiFi from your grill's location and offer suggestions to improve your experience.
1. Check Your Signal Strength & App Version
- In the Traeger app, open your grill's Settings menu.
- Under WIFI, check your Signal Strength. If the grill's signal has dropped below -70, move the grill closer to the router.
- Under About, check your App version. Update the app if it's on an old version.
- You can find the latest version here, or open your device's app store and check if an update is available.
2. Restart the App & Clear Cached Data
- Close and reopen your app.
- If the grill still shows offline, delete/clear the app's cache.
- Sign back into the app.
3. Re-Pair Your Grill
If the grill still shows as Offline within the app, re-pair your grill with your app.
- Remove your Grill from the App.
- D2 Grills only: Reset your grill's WiFi.
- Pair your grill again.
Still need help?
Contact Traeger Support — we're ready to help get you back rolling smoke 365 days/year.