Flame Sensor Error - Timberlines & Ironwoods

Information on Error: 0024 Flame Sensor Error that sometimes appears on Timberline and Ironwood grills.

SYMPTOM

Information from the flame sensor does not align with expected values. 

CAUSE

The grill continues to cook but at a reduced performance.

RESOLUTION

1. Make sure your grill's FIRMWARE is up to date.

   1. If the error number displayed is the old number, update the firmware. 

2. Run a SELF-TEST to see if the Flame Sensor is working. 
   1. Be sure to shine a flashlight into the firepot/onto the flame sensor, or the SELF-TEST will fail. The flame sensor looks for light in the firepot that would be coming from the fire. Shining a light into the firepot is a way to tell if the sensor is working without having to ignite the grill. To run the SELF-TEST, follow the steps below: 
      1. On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST.
         • NOTE: Because the lid has to be open in order for you to hold a flashlight to the flame sensor, the Lid check will fail when running the Self Test.
      1. If the SELF-TEST shows errors (other than Lid Failure), check the grill's wiring connections manually.
         
         1. Open the hopper service panel and remove the Smart Combustion cover.
         2. Verify that all cables are connected and undamaged.
            1. If any cables are damaged, contact Customer Support.
3. Re-run another SELF-TEST to confirm there are no disconnects after manually checking.
   1. If the error persists, contact Customer Support.
   2. If no errors occur, get back to Traegering!

IMPORTANT: Before proceeding

To continue you'll need to remove your hopper service panel. To remove this panel for the first time, you'll need to use an impact driver to remove the screws behind the P.A.L rail on your hopper service panel. 

1. If this is your first time removing the hopper service panel and you don't have an impact driver of your own. Contact our customer support team and we'll send you a complimentary manual impact driver.
   • If you already have a manual impact driver, proceed to removing the hopper service panel.
   • If you have already removed the service panel screws, you can disregard the impact driver and use a regular Phillips screwdriver.
2. Once you've removed the screws using the impact driver, continue with the next steps outlined here in this article.