Er3, Er5, Er6, and Er7 Error Codes

What's in This Article?

This article will cover the causes and resolutions for the following errors: Er3, Er5, Er6, and Er7. These errors are for AC grills only.


Er3 & Er5


This is when the grill has failed to ignite or the ignitor is disconnected.


  1. Unscrew the 4 screws on each corner of the controller.
  2. Carefully pull the controller away from the grill.
  3. Make sure the connections are secure and not loose.
  4. Disconnect and reconnect the wires.
  5. If connections are fine but the error messages are still showing, contact Customer Support to replace the hot rod. 



The auger has been disconnected.


Replace the auger motor.

  1. On the bottom grate under the hopper, locate the 4 screws that hold it in place and remove them.
  2. Remove the 2 screws holding in the controller.
  3. Once removed, rotate the controller, so you can push it through where it was housed.
    • Unless already removed, clip the zip ties holding all the wires together.
  4. Locate the 4 screws holding the hopper assembly on the grill and remove them (2 on either side).
  5. Carefully remove the hopper assembly.
  6. Remove the 1/4-inch bushing screw (the screw holding the auger to the frame of the grill).
  7. Using an Allen key or 5-16-inch socket wrench, remove the Shear pin, freeing the Auger from the Auger motor.
  8. Once the shear pin is removed and the auger is free, disconnect the old auger motor and connect the replacement.
  9. If the error Er6 still appears, contact Customer Service.




This is when the auger has jammed.


  1. With the grill in 'Idle' mode, press and hold the 'DOWN' and 'IGNITE' buttons at the same time.
  2. The display will flash "Clr" and the auger will cycle between moving forwards and backwards for 60 seconds to clear the auger jam.
    • To stop this sequence before it is complete, press and hold the 'DOWN' and 'IGNITE' buttons at the same time.
  3. If further assistance is needed, contact Customer Support.

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