WiFIRE & Apps
Need help connecting your grill? Have questions about the Traeger app or your WiFIRE Controller?
Grill Won't Connect/Pair
Did you come across an obstacle while trying to pair your grill?
Grill Disconnected
Was your grill once connected and now no longer? Are you trying to pair your grill to a new WiFi network?
APPLE WATCH NOTIFICATIONS
The Traeger Apple Watch App has four specific error messages. Learn what they mean and how to resolve them.
OH NO! ...
Error Messages & Notifications
Resolution steps to the error messages and push notifications you may get on your grill's controller or in the Traeger app.
Timberline Errors & Notifications
Click here to find out what caused your notification or error and how to resolve it.
WiFIRE Grill Notifications & Errors
Did you get a specific notification or error message on your WiFIRE-enabled grill or mobile device?
Non-WiFIRE Grill Error Codes
Let's resolve that error code that just popped up on your controller.
Temperature Management
Learn how to resolve any temperature management issues on your grill.
New Timberline Temperature Management
Have questions on your new Timberline or Timberline XL's temperature regulation? Find answers here.
WiFIRE Grill Temperature Management
Is your connected grill running too hot or too cold? Let's see what we can do to regulate your temperature.
Non-WiFIRE Grill Temperature Management
Troubleshoot issues involving temperature--everything from grill not getting up to temp to running too hot.
TEMPERATURE DROPPING MID-COOK
Is your grill's temperature dropping in the middle of your cook? Let's try to get your grill normalized again so you ...
TEMPERATURE DROPPING DURING STARTUP
If the temperature displayed on the controller is dropping or reading negative during startup, this can indicate the ...
TEMPERATURE SWINGS
Definition and troubleshooting steps for temperature swings.
WHAT IS A TEMPERATURE SWING?
What do we mean w...
HOT SPOTS
Are you experiencing hot spots? We'll let you know what is expected and what might be causing increased hot spots in ...
WEATHER EFFECTS ON GRILLING
Your Traeger grill is built to operate in most weather conditions, including rain and snow. That said, different weat...
THIRD-PARTY THERMOMETERS
We understand If you want to use your own thermometer for your Traeger grill. We're here to help you make the best of...
Ignition & Power
Resolve scenarios like what to do when your grill won't ignite or won't turn on.
New Timberlines
WiFIRE Grill Power & Ignition
Grill not turning on or pellets not igniting? Let us help you understand what makes your grill run.
AC Ignition & Power
Having trouble getting your grill to turn on or ignite? We've got you covered here.
GRILL IGNITING ON ITS OWN
What to do if you believe your grill has ignited on its own, without action on your part.
The only way a grill ignite...
TIMBERLINE DISPLAY FROZEN
What to do if your Timberline grill's touch screen display is frozen/not responding.
SYMPTOM 1: STUCK ON LANGUAGE SEL...
Fire, Smoke, Grease & Ash
How to handle a grill fire and setting proper smoke expectations.
WATER COLLECTING IN A TIMBERLINE GRILL
If your new Timberline grill is taking in water into the barrel or grease & ash keg, don't worry. This is completely ...
TIMBERLINE: ASH
Let's set expectations on how much ash is normal in our new Timberline grills and what to do if you feel your grill i...
SMOKE COMING OUT OF AC TIMBERLINE BARREL
What to do if smoke is coming out from under your AC Timberline grill's barrel.
APPLICABLE GRILL LINE/MODELS
Timberl...
EXCESSIVE AMOUNT OF ASH
Information on excessive amounts of ash.
NORMAL AMOUNT OF ASH
Ash is normal in pellet grills because you are burnin...
Ash Getting on Food
Traeger Grills are designed to circulate smoke effectively without causing ash residue on your food, so finding ash o...
NOT ENOUGH SMOKE
Many people think of a thick, billowing, white smoke when they think of smoking meat -- this is NOT the type of smoke...
Auger & Pellets
Issues that you may encounter with your auger, which feeds pellets from the hopper into the firepot.
D2 AUGER & AUGER MOTOR
Learn more about augers and auger motors in D2 WiFIRE grills.
WHAT IS AN AUGER?
An auger is a rotating metal shaft wi...
RUNNING OUT OF PELLETS
This article explains what to do if you run out of pellets during your cook as well as common pellet sensor errors an...
AUGER SPINNING BACKWARD
On the rare occasion that your Traeger grill's auger begins to spin backward, please contact Customer Service.
AUGER NOT TURNING
If the auger on your Non-WiFIRE grill isn't turning or spinning, please follow the steps below to determine the probl...
AUGER CONTINUOUSLY FEEDING PELLETS
Here you will find an explanation and troubleshooting for an overflowing firepot and an auger continuing to feed duri...
CLEARING AN AUGER JAM IN AN AC GRILL
If you experience a jam in your auger on any AC grill, please follow the steps below. If you have an AC Timberline 85...
Noises & Smells
Hear an unusual noise? Notice an out-of-the-ordinary smell? Let's find the source!
GRILL SOUNDS
Whether you're new to the Traegerhood or a seasoned griller, you may not know which grill sounds are normal. We're he...
CLICKING
Do you hear a clicking sound coming from your grill? Let's figure out what's going on.
SLOW CLICKING
If you hear a...
SMELLS LIKE BURNING PLASTIC
Although this rarely happens, the smell of burning plastic or an electrical fire coming from your Traeger grill can b...
Cosmetic Damage
What you can do when you find cosmetic damage on your grill.
TIMBERLINE DISCOLORING PARTS
IS DISCOLORATION NORMAL?
Traeger grills are made of metal that are exposed to high heat. High heat naturally discolor...
LID GAP
If your Traeger grill's lid isn't completely closing, we're here to help.
LID GAP
Your grill's lid should sit flus...
COSMETIC DAMAGE
On the rare occasion that your Traeger grill has cosmetic damage, we're here to help.
COSMETIC DAMAGE
Cosmetic damage...