What to do if your Timberline grill's touch screen display is frozen/not responding.
Symptom 1: Stuck on Language Selection Screen
The grill's software version is on 01.02.13 and the display is stuck on the Language Selection screen.
- Do not uninstall the app nor remove the grill from the app and try to re-pair.
- Power Cycle the grill.
- If power cycling does not work, contact Customer Support.
Symptom 2: Stuck on Other Screens
The grill's software version is 01.02.12 or older, and the display is stuck on a screen and won't respond.
This issue is a result of a grill's name having more than 32 characters. We have resolved this in firmware version 01.02.13.
Because this was resolved in a new firmware version, power cycling your grill one or two times should prompt the grill to resolve the issue on its own.