'FLAME OUT' ERROR ON TIMBERLINE GRILLS

What's in This Article?

Information on what the "Flame Out" Error means on a new Timberline grill and what to do when this occurs. 

 

CAUSE

The Pellet level of the grill may be critical or exhausted and has run out of pellets, or another error may have occurred, allowing the grill to stay in a flame-out state for an extended period of time.

 

WHAT DOES THE GRILL DO WHEN THIS ERROR OCCURS?

The grill will shut down and go into a short cool-down period of 5 minutes.

 

WHAT TO DO

  1. Confirm FIRMWARE is up to date.
    1. Find the ABOUT GRILL menu option on your controller display, or check this on the Traeger App.

  2. Run a full SELF-TEST: Door open with a flashlight to check the flame sensor, then with the door closed to check the lid sensor. To do this, follow the steps below:
    1. On the controller display, go to MENU>MAINTENANCE & CARE>SELF-TEST.  
    2. Let the grill run the complete SELF-TEST, leaving the grill undisturbed while this completes. It should take just a few minutes to complete. 
  3. Confirm the placement of the FIREPOT is accurate. This is CRITICAL to the grill being able to function properly. This needs to be verified every time there is a temp issue. See the Replacing a Timberline Firepot article for more information on correct installation. 
  4. See if there is a Pellet Level Notifications and check pellets to determine if pellets have run out.
  5. Next, Run a full cook cycle to see if any residual errors come up.
      1. If no errors arise: the grill is fine.
      2. If the error persists, continue troubleshooting. 
  6. Manually confirm the auger motor connection is secure and undamaged.
    1. Remove the hopper access panel and the Smart Combustion cover. 
    2. Disconnect and reconnect the auger motor connection, confirming the connection is secure.
    3. Repeat troubleshooting from Step 2: Run a SELF-TEST.
      1. On the controller display, go to MENU>MAINTENANCE & CARE>SELF-TEST.   
        1. If no errors arrive during the SELF-TEST, the grill is fine.
        2. If the error still persists: Contact Customer Support.
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