Flame Out Error - Timberlines & Ironwoods

Information on what the "Flame Out" Error means on a Timberline or Ironwood grill and what to do when this occurs. 

SYMPTOM

The Pellet level of the grill may be critical or exhausted and has run out of pellets, or another error may have occurred, allowing the grill to stay in a flame-out state for an extended period of time.

CAUSE

The grill will shut down and go into a short cool-down period of 5 minutes.

RESOLUTION

1. Confirm FIRMWARE is up to date.
   

   1. Find the ABOUT GRILL menu option on your controller display, or check this on the Traeger App.

2. Run a full SELF-TEST: Door open with a flashlight to check the flame sensor, then with the door closed to check the lid sensor. To do this, follow the steps below:
   1. On the controller display, go to MENU>MAINTENANCE & CARE>SELF-TEST.  
   2. Let the grill run the complete SELF-TEST, leaving the grill undisturbed while this completes. It should take just a few minutes to complete. 
      • NOTE: If one of these errors is apparent, address the specified error before moving on.
        
        • Timberline: Fan Not Detected
          
        • Timberline: Auger Not Detected​​​​​​​
        • Timberline: Ignitor Not Recognized​​​​​​​
        • Timberline: Auger Jam Detected
3. Confirm the placement of the FIREPOT is accurate. This is CRITICAL to the grill being able to function properly. This needs to be verified every time there is a temp issue. See the Replacing a Timberline Firepot article for more information on correct installation. 
4. See if there is a Pellet Level Notifications and check pellets to determine if pellets have run out.
5. Next, Run a full cook cycle to see if any residual errors come up.
   1. 1. If no errors arise: the grill is fine.
      2. If the error persists, continue troubleshooting. 
6. Manually confirm the auger motor connection is secure and undamaged. 
   1. Remove the hopper service panel and the Smart Combustion cover. 
   2. Disconnect and reconnect the auger motor connection, confirming the connection is secure.
   3. Repeat troubleshooting from Step 2: Run a SELF-TEST.
      1. On the controller display, go to MENU>MAINTENANCE & CARE>SELF-TEST.   
         1. If no errors arrive during the SELF-TEST, the grill is fine.
         2. If the error still persists: Contact Customer Support.

IMPORTANT: Before proceeding

To continue you'll need to remove your hopper service panel. To remove this panel for the first time, you'll need to use an impact driver to remove the screws behind the P.A.L rail on your hopper service panel. 

1. If this is your first time removing the hopper service panel and you don't have an impact driver of your own. Contact our customer support team and we'll send you a complimentary manual impact driver.
   • If you already have a manual impact driver, proceed to removing the hopper service panel.
   • If you have already removed the service panel screws, you can disregard the impact driver and use a regular Phillips screwdriver.
2. Once you've removed the screws using the impact driver, continue with the next steps outlined here in this article.