TIMBERLINE: LID SENSOR ERROR

What to do when the "Lid Sensor Error" comes up on your new Timberline grill. 

• This error number used to display as “0022” in firmware version 01.00.05. The error number changed to “0023” in firmware version 01.00.06. 

CAUSE

During a cook, the lid sensor reports that the lid is open, and the controller does not see a drop in temperature.

WHAT DOES THE GRILL DO WHEN THIS ERROR OCCURS?

The grill continues to cook but at a reduced performance.

WHAT TO DO

1. Make sure FIRMWARE is up to date.

   1. If the error number displayed is the old number, update the firmware. 

2. Close the lid and confirm the magnet is working. 
   
   1. Simply close the lid to verify if the light turns off, followed by opening the lid to verify if the light turns on.
      • If the light turns on, there is no problem, and no replacement is needed. 
      • If the message continues, proceed to the next step.
3. Ensure the grill is cool and finished with its shutdown cycle.
4. Run a SELF-TEST to ensure there are no disconnects. Follow the steps below:
   1. On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST. The test should take about 10 seconds to complete. 
   2. If the SELF-TEST fails, proceed to the next step.
5. Confirm all connectors are fully connected manually.
   1. Remove the hopper access panel and smart combustion cover.
   2. Confirm connections on the motherboard are secure.
      
      • If you are unsure, disconnect and reconnect all connections.
   3. Confirm the cable connection to the lid sensor are intact and secure.
   4. Confirm wiring is not pinched, cut, or damaged inside the hopper.
   5. If any cabling is damaged, contact Customer Support.
6. Ensure there are no leaks/damage in the seal around the grill seal (gasket) or lid that may be causing a dip in temperature that would allow the cause of the error to occur.
   • If you note damage to the seal (gasket) or lid, contact Customer Support.
7. Rerun a Self-Test to ensure all connections are secured from checking manually.
   • If the Lid Sensor Error continues, contact Customer Support.