TIMBERLINE: SLOW IGNITION

What's in This Article?

Information on the controller error "Slow Ignition" and what to do when this happens. 

  • This error number used to display as “0016” in firmware version 01.00.05. The error number changed to “0017” in firmware version 01.00.06. 

gen2-0017_slow_ignition.jpeg

 

CAUSE

The grill could not create a large enough flame in the firepot to heat the grill after 15 minutes of attempting to ignite.

 

WHAT DOES THE GRILL DO WHEN THIS ERROR OCCURS?

The grill will continue to attempt to ignite a flame within the firepot. If ignition cannot be achieved within 24 minutes of ignition start, a separate Ignition error will occur TIMBERLINE: GRILL FAILED TO IGNITE.

WHAT TO DO

  1. Make sure FIRMWARE is up to date.
    1. If the error number displayed is the old number, update the firmware. 

  2. Ensure the grill is cool and finished with its shutdown cycle.
  3. Ensure the firepot is installed correctly and not caught on the auger tube.
  4. Check the pellet level in the hopper to ensure enough fuel is available.
    1. Make sure the pellet quality is good, not dull or crumbling. 
  5. Close the lid if open.
  6. Allow the grill additional time to ignite.
  7. If the issue continues until the ERROR 0007: GRILL FAILED TO IGNITE occurs 24 minutes from ignition start, shut down the grill and allow it time to cool.
  8. After shutting down the grill, clean out the firepot.
  9. Ensure the pellet in-feed opening to the auger in the hopper is not clogged.
  10. Ensure the pellet out-feed opening in the firepot is not clogged.
  11. Manually ensure the flame sensor and thermocouple are correctly connected and clean. To do this, follow the steps below:
    1. Remove the hopper access panel and smart combustion cover.
    2. Confirm connections are secure on the motherboard.
    3. Confirm wiring is not pinched, cut, or damaged inside the hopper.
  12. Reignite the grill and see if the error occurs again.
  13. If it does, please contact Customer Support.

 

 

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