Auger Jam Detected - Timberlines & Ironwoods

What to do when you get the "Auger Jam Detected" error on your new Timberline or Ironwood grill. 

Cause

The grill detects a large current draw on the auger motor, indicating the auger is jammed.

What Does the Grill Do when this Error Occurs?

• The auger stops turning and feeding pellets. 
• The grill's fire will go out. 
• The grill begins a shutdown cycle.
  
  

What to Do

Safety Considerations: The auger is very capable of causing injury. It can easily cut through a human finger. Proceed with caution.

1. Check your grill's firmware to make sure it's on the latest version.
2. Ensure the grill is cool and finished with its shutdown cycle.
3. Run a SELF-TEST to ensure there are no disconnects. Follow the steps below:
   1. On the controller display, go to MENU>MAINTENANCE & CARE>SELF-TEST. The test should take about 10 seconds to complete. 
      
      1. If the auger test does not fail, you're good to go!
      2. If the auger test fails, proceed to the next step.
4. Empty the hopper to inspect the auger visually.
   1. If the auger appears to be jammed by pellets or foreign objects, unplug the grill and safely clear the auger. Follow the steps below to do this:
      1. Ensure the grill is unplugged
      2. Remove the hopper access panel
      3. Disconnect and remove the auger motor
      4. Remove the auger bracket
      5. Remove the auger
      6. Ensure the auger tube is clear
      7. Reassemble auger and motor components
5. Re-run the SELF-TEST.
   • If the auger test fails again, contact Customer Support.