TIMBERLINE: AUGER NOT DETECTED

What's in This Article?

Information on the "Auger Not Detected" error, which sometimes appears on Timberline grills.

  • This error number used to display as "0012" in firmware version 01.00.05. The error number changed to "0013" in firmware version 01.00.06. 

gen2-0013_auger_not_detected.jpeg

 

CAUSE

The grill isn't getting expected tachometer feedback from the auger motor.

 

WHAT DOES THE GRILL DO WHEN THIS ERROR OCCURS?

The grill starts a shutdown cycle.

WHAT DO DO

  1. Make sure FIRMWARE is up to date. 
    1. If the error number displayed is the old number, update the firmware. 

  2. Ensure the grill is cool and finished with its shutdown cycle.
  3. Run a SELF-TEST to ensure there are no disconnects. Follow the steps below:
    1. On the controller display, go to MENU>MAINTENANCE & CARE>SELF-TEST. The test should take about 10 seconds to complete.
      1. If the auger check fails, proceed to the next step.
  4. Manually confirm all connectors are fully connected.
    1. Remove the hopper access panel and smart combustion cover.
    2. Confirm connections on the motherboard are secure.
    3. Confirm cable connections to the auger motor are secure.
    4. Confirm wiring is not pinched, cut, or damaged inside the hopper.
  5. Re-run another SELF-TEST.
    1. If the auger check fails, Customer Support

 

Previous
Next
6339811235611

Was this article helpful?

0 out of 0 found this helpful