Fan Not Detected - Timberlines & Ironwoods

What's in This Article?

What to do when the Error: 0009 Fan Not Detected comes up on your new Timberline or Ironwood grill.

gen2-0009_fan_not_detected.jpeg

 

Cause

The error message appears, and the grill starts a shutdown cycle.

What Does the Grill Do when this Message Occurs?

The grill isn't getting expected tachometer feedback from the induction fan. This can be caused by any of the following:

  • Old firmware or incorrect config version
  • Strong wind blowing directly into the downdraft exhaust
  • Induction fan wire harness disconnected from the motherboard
  • Damaged wires
  • Obstruction in fan blades
  • Failing fan

What to Do

Safety Considerations: The fan blades are sharp enough to cause harm. Proceed with caution.

  1. Check your grill's firmware to make sure it's on the latest version.
  2. Was there strong wind when the error triggered?
    This error can trigger when winds stronger than 30 mph are blowing into the downdraft exhaust for longer than 10 minutes. 
    • If so, the error should clear once restarted. Position the grill so the exhaust is facing toward a wall or at least so the wind is not blowing directly into the downdraft exhaust.
  3. Ensure the grill is cool and finished with its shutdown cycle.
  4. Run a SELF-TEST to ensure there are no disconnects. Follow the steps below:
    1. On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST. The test should take about 10 seconds to complete. 
    2. If the fan test fails, proceed to the next step.

IMPORTANT: Before proceeding

To continue you'll need to remove your hopper service panel. To remove this panel for the first time, you'll want to use an impact driver to remove the screws behind the P.A.L rail on your hopper service panel. 

  1. If this is your first time removing the hopper service panel and you don't have an impact driver of your own. Contact our customer support team and we'll send you a complimentary manual impact driver.
    • If you already have a manual impact driver, proceed to removing the hopper service panel.
    • If you have already removed the service panel screws, you can disregard the impact driver and use a regular Phillips screwdriver.
  2. Once you've removed the screws using the impact driver, continue with the next steps outlined here in this article.
     

Once you've verified current firmware and have the hopper service panel removed:

  1. Turn off and unplug your grill.
  2. Confirm all connectors are fully connected manually.
    1. Remove the smart combustion cover.
    2. Confirm connections are secure on the motherboard.
    3. Confirm wiring is not pinched, cut, or damaged inside the hopper.
    4. Confirm no obstructions are caught in fan blades.
  3. Rerun a SELF-TEST to ensure connections are solid.
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