TIMBERLINE: GRILL FAILED TO IGNITE

What's in This Article?

What to do when the "grill failed to ignite" message shows up on your new Timberline grill. 

This error number used to display as “0006” in firmware version 01.00.05. The error number changed to “0007” in firmware version 01.00.06. 

gen2-0007_grill_failed_ignite.jpeg

 

CAUSE

The grill did not ignite in a timely fashion. Possible causes include:

  • There are no pellets in the fire pot
  • There is an excess of pellets in the fire pot
  • There is a puck in the fire pot
  • Ignitor is not making contact with pellets

 

WHAT DOES THE GRILL DO WHEN THIS ERROR OCCURS?

The grill goes into shutdown.

 

WHAT TO DO

  1. Make sure FIRMWARE is up to date.
    1. If the error number displayed is the old number, update the firmware. 

  2. Confirm that there are pellets in the hopper.
    • If there are no pellets, refill the hopper and prime the auger.
      1. Rerun the grill to see if the problem continues.
    • If there are pellets, continue to the next step.
  3. Open the grill and clean out the firepot.
    1. Rerun the grill to see if the problem continues.
    2. Proceed to the next step if the error appears again.
  4. Run a SELF-TEST and verify that there are no issues with the ignitor.
  5. On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST. The test should take about 10 seconds to complete.  
    1. If ignitor errors occur, open the hopper access panel and manually ensure that all cables are correctly connected, then rerun the SELF-TEST.
    2. If there are ignitor errors, continue to the next step.
  6. Open the grill and ensure that the ignitor makes contact with pellets in the fire pot. The ignitor should protrude approximately half an inch into the firepot.
  7. If issues continue, contact Customer Support

 

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