Grill Failed to Ignite - Timberlines & Ironwoods

What to do when Error: 0007 Grill Failed to Ignite message shows up on your new Timberline or Ironwood grill. 

SYMPTOM

The grill did not ignite in a timely fashion. Possible causes include:

• There are no pellets in the fire pot
• There is an excess of pellets in the fire pot
• There is a puck in the fire pot
• Ignitor is not making contact with pellets

CAUSE

The grill goes into shutdown.

RESOLUTION

1. Make sure FIRMWARE is up to date.

   1. If the error number displayed is the old number, update the firmware. 

2. Confirm that there are pellets in the hopper.
   • If there are no pellets, refill the hopper and prime the auger.
     1. Rerun the grill to see if the problem continues.
   • If there are pellets, continue to the next step.
3. Open the grill and clean out the firepot.
   1. Rerun the grill to see if the problem continues.
   2. Proceed to the next step if the error appears again.
4. Run a SELF-TEST and verify that there are no issues with the ignitor.
5. On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST. The test should take about 10 seconds to complete.  
   
   1. If ignitor errors occur, open the hopper service panel and manually ensure that all cables are correctly connected, then rerun the SELF-TEST.
   2. If there are ignitor errors, continue to the next step.
6. Open the grill and ensure that the ignitor makes contact with pellets in the fire pot. The ignitor should protrude approximately half an inch into the firepot.
7. If issues continue, contact Customer Support. 

IMPORTANT: Before proceeding

To continue you'll need to remove your hopper service panel. To remove this panel for the first time, you'll need to use an impact driver to remove the screws behind the P.A.L rail on your hopper service panel. 

1. If this is your first time removing the hopper service panel and you don't have an impact driver of your own. Contact our customer support team and we'll send you a complimentary manual impact driver.
   • If you already have a manual impact driver, proceed to removing the hopper service panel.
   • If you have already removed the service panel screws, you can disregard the impact driver and use a regular Phillips screwdriver.
2. Once you've removed the screws using the impact driver, continue with the next steps outlined here in this article.