ERROR: 0007 GRILL FAILED TO IGNITE

What to do when the error: 0007 "grill failed to ignite" message shows up on your new Timberline grill. 

CAUSE

The grill did not ignite in a timely fashion. Possible causes include:

There are no pellets in the fire pot
There is an excess of pellets in the fire pot
There is a puck in the fire pot
Ignitor is not making contact with pellets

WHAT DOES THE GRILL DO WHEN THIS ERROR OCCURS?

The grill goes into shutdown.

WHAT TO DO

1. Make sure firmware is up to date.
2. Confirm that there are pellets in the hopper.
   • If there are no pellets, refill the hopper and prime the auger.
     1. Run the grill again to see if the problem continues.
   • If there are pellets, continue to the next step.
3. Open the grill and clean out the firepot.
   1. Run the grill again to see if the problem continues.
   2. Proceed to the next step if the error appears again.
4. Run a Self Test and verify that there are no issues with the ignitor.
   1. If there are ignitor errors, open the hopper access panel and ensure that all cables are connected properly, then run the grill again.
   2. If there are no ignitor errors, continue to the next step.
5. Open the grill and ensure that the ignitor makes contact with pellets in the fire pot. The ignitor should protrude approximately half an inch into the fire pot.