Low Temp Error - Timberlines & Ironwoods

What's in This Article?

Information on the controller "Slow/Low Temp Error" and what to do when it happens. 

gen2-low_temp_error.jpeg

 

What Does the Grill Do when this Error Occurs?

The grill will start a standard cooldown procedure. This ensures the grill is in a safe state.

Cause

The grill is unable to climb into the cooking temperature range. This is usually due to:

What to Do

Safety Considerations: The internal components of the grill may still be hot after a full cooldown. Proceed with caution.

  1. Check your grill's pellet level in your hopper.
  2. Check your grill's firmware to make sure it's on the latest version.
  3. Check your pellet quality, preferably taking a sample from the bottom of your hopper or from the end of your auger tube next to the firepot. 
    • Pellets should have a nice sheen and "snap" when broken in half. Dull, crumbling, or swollen/moisture-exposed pellets won't ignite.
    • Look for sawdust at the bottom of the hopper and in the auger.
  4. Remove the grates, drip tray, and manifold to check the pellets in the firepot and to make sure the firepot is installed correctly.
    1. Check pellet quality and quantity in the firepot, looking for things like sawdust and ash, clumped pellets and any obstruction of the ignitor and air holes.
    2. Check if pellets are at the end of the auger as an indicator of pellets running out mid-cook, an auger jam, or clumped pellets.
  5. Was there strong wind when the error triggered?
    This error can trigger when winds stronger than 30 mph are blowing into the downdraft exhaust for longer than 10 minutes. 
    • If so, the error should clear once restarted. Position the grill so the exhaust is facing toward a wall or at least so the wind is not blowing directly into the downdraft exhaust.
  6. Did you allow the grill to shut down correctly on the last cook?
    • An incomplete shutdown cycle will affect your grill's next cook.
  7. Plug in and turn on the grill.
    • The Low Temp Error should be cleared at this time.
  8. Run a SELF-TEST and Part Diagnosis to ensure all parts are communicating with the motherboard correctly and are not triggering any other errors. 
    • On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST.
  9. Confirm the hot rod is heating.
    1. Ignite the grill.
    2. Hover your hand over the firepot to feel for heat. 
  10. If all checks out, the grill is ready to cook again.
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