Information on the controller "Slow/Low Temp Error" and what to do when it happens.
What Does the Grill Do when this Error Occurs?
The grill will start a standard cooldown procedure. This ensures the grill is in a safe state.
The grill is unable to climb into the cooking temperature range. This is usually due to:
- Running out of Pellets
- Shutting down the grill incorrectly on the previous cook
- Starting/Igniting the grill with the lid open
- Old firmware
- Pellet quality
- Strong wind blowing directly into the downdraft exhaust
- Hot rod disconnected or failure
What to Do
Safety Considerations: The internal components of the grill may still be hot after a full cooldown. Proceed with caution.
- Check your grill's pellet level in your hopper.
- Check your grill's firmware to make sure it's on the latest version.
- Check your pellet quality, preferably taking a sample from the bottom of your hopper or from the end of your auger tube next to the firepot.
- Pellets should have a nice sheen and "snap" when broken in half. Dull, crumbling, or swollen/moisture-exposed pellets won't ignite.
- Look for sawdust at the bottom of the hopper and in the auger.
- Remove the grates, drip tray, and manifold to check the pellets in the firepot and to make sure the firepot is installed correctly.
- Check pellet quality and quantity in the firepot, looking for things like sawdust and ash, clumped pellets and any obstruction of the ignitor and air holes.
- Check if pellets are at the end of the auger as an indicator of pellets running out mid-cook, an auger jam, or clumped pellets.
- Was there strong wind when the error triggered?
This error can trigger when winds stronger than 30 mph are blowing into the downdraft exhaust for longer than 10 minutes.
- If so, the error should clear once restarted. Position the grill so the exhaust is facing toward a wall or at least so the wind is not blowing directly into the downdraft exhaust.
- Did you allow the grill to shut down correctly on the last cook?
- An incomplete shutdown cycle will affect your grill's next cook.
- Plug in and turn on the grill.
- The Low Temp Error should be cleared at this time.
- Run a SELF-TEST and Part Diagnosis to ensure all parts are communicating with the motherboard correctly and are not triggering any other errors.
- On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST.
- Confirm the hot rod is heating.
- Ignite the grill.
- Hover your hand over the firepot to feel for heat.
- If all checks out, the grill is ready to cook again.