What to do when you get the "High Temp Error" on your new Timberline grill.
What Does the Grill Do when this Message Occurs?
The grill will start a special cool-down procedure to help prevent any further damage to the grill.
Cause
The grill's detects temperatures above 550°F (290°C). This is likely caused by one of the following:
-
Grease fire (most common)
- Likely due to cooking high-fat foods or lack of maintenance
- Pellet fire
- Usually caused by the firepot being installed incorrectly)
- Old firmware, incorrect config version, incorrect Device Type
- Strong wind blowing directly into the downdraft exhaust
- Cooking at 500° while using the sear grate
What to Do
- Safety First! If there'a an active fire, proceed with caution.
- Rescue any food while you still can.
- Check your grill's firmware to make sure it's on the latest version.
- Allow the grill to finish its automatically initiated cool-down procedure.
- If there was strong wind when the fire occurred, the error should clear once restarted. Position the grill so the exhaust is facing toward a wall or at least so the wind is not blowing directly into the downdraft exhaust.
- This error can trigger when winds stronger than 30 mph are blowing into the downdraft exhaust for longer than 10 minutes.
- Using the sear grate while cooking at 500° can cause a high temp error to occur. The recommended cook temperature when using the sear grate is 475°. If the grill temp is set to 500° while using the sear grate, the frequent lid opens that happen with searing may cause the grill temp to spike, resulting in a high temp error.
- If this happens, adjust the grill temp to 475° when using the sear grate.
- Leaving the lid open for extended periods can lead to a drop in temperature, followed by an overshoot when the lid is closed as the system attempts to recover the lost heat.
- Inspect your grill for damage, specifically the thermocouple.
-
Power cycle your grill.
- The error should clear once you restart your grill.
- Run a SELF-TEST and Part Diagnosis to ensure all parts are communicating with the motherboard correctly and are not triggering any other errors.
- On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST.
- Clean the grill thoroughly before starting another cook.
- Feel free to contact Customer Support if you have additional questions.