What to do when you get the "High Temp Error" on your new Timberline grill.
What Does the Grill Do when this Message Occurs?
The grill will start a special cool-down procedure to help prevent any further damage to the grill.
The grill's detects temperatures above 550°F (290°C). This is likely caused by one of the following:
Grease fire (most common)
- Likely due to cooking high-fat foods or lack of maintenance
- Pellet fire
- Usually caused by the firepot being installed incorrectly)
- Old firmware, incorrect config version, incorrect Device Type
- Strong wind blowing directly into the downdraft exhaust
What to Do
- Safety First! If there'a an active fire, proceed with caution.
- Rescue any food while you still can.
- Check your grill's firmware to make sure it's on the latest version.
- Allow the grill to finish its automatically initiated cool-down procedure.
- If there was strong wind when the fire occurred, the error should clear once restarted. Position the grill so the exhaust is facing toward a wall or at least so the wind is not blowing directly into the downdraft exhaust.
- This error can trigger when winds stronger than 30 mph are blowing into the downdraft exhaust for longer than 10 minutes.
- Inspect your grill for damage, specifically the thermocouple.
Power cycle your grill.
- The error should clear once you restart your grill.
- Run a SELF-TEST and Part Diagnosis to ensure all parts are communicating with the motherboard correctly and are not triggering any other errors.
- On the controller display, go to MENU > MAINTENANCE & CARE > SELF-TEST.
- Clean the grill thoroughly before starting another cook.
- Feel free to contact Customer Support if you have additional questions.