Troubleshooting an RTD

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Concerned that your RTD isn't working? Let's go through a few checks.

In order to accurately check your RTD, make sure your grill is turned off, cooled down, and out of direct sunlight. 

  1. Check for Damage.
    1. If your RTD is bent or chipped, call Customer Service.
    2. Is the RTD touching another part of the grill?
      1. If so, gently bend the RTD away from the wall or object it is touching and continue troubleshooting.
  2. Check the Ambient Air Temperature.
    1. Turn on the grill and compare the temperature on the controller to the temperature outside.
      1. A working RTD should read within 20°F/10°C of the ambient air temperature.
        • As noted above, grills in direct sunlight and those being used during the peak of summer months will likely read temperatures beyond our accepted variance. You should not replace an RTD using ambient temperature methods under these circumstances.
      2. If a customer's grill is reading more than 20°F/10°C off the local temperature, replace the RTD.

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